Virtual Care Program Manager

Details

• Department: Virtual Care
• Schedule: Monday - Friday
• Location: Remote
• Pay: $82,825 - $115,453
• Eligible for annual bonus incentive

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

Responsibilities

The Virtual Care Program Manager drives the successful implementation and continuous optimization of virtual care initiatives across ambulatory and acute settings. Reporting to the Senior Director of Connected Care & Virtual Care Operations, this role ensures virtual care programs (e.g., Connected Primary Care, On-Demand Care, eConsults, specialty telemedicine) achieve performance targets and advance our care model transformation vision.

This position requires close collaboration with clinical, operational, and technology stakeholders to align program delivery with patient, provider, and organizational needs.

• Establishes program objectives and builds necessary infrastructure, ensuring alignment with strategic business goals.
• Manages programs from inception to completion, developing comprehensive plans, robust management tools, and insightful reporting mechanisms.
• Directs cross-functional teams, strategically allocating resources to achieve program milestones and objectives.
• Proposes program budgets, then actively monitors and adapts financial plans in response to evolving resource needs.
• Communicates and documents program quality outcomes and progress metrics.
• Proactively identifies and resolves program-related issues, maintaining momentum towards established goals.

Requirements

Education:

• High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
• 3 years of leadership or management experience preferred.

Additional Preferences

Complexity of Work:

• Success in this role requires a high degree of critical thinking, the ability to make sound judgments independently, and resilience in a demanding, evolving healthcare landscape.

Education:

• Bachelor's degree in healthcare administration, business, public health, or related field (Master's preferred).

Experience:

• 3–5 years of program or project management experience, ideally in healthcare or digital health.
• Demonstrated ability to manage complex, multi-stakeholder initiatives.
• Strong organizational and communication skills, with the ability to translate strategy into execution.
• Experience with telemedicine, virtual care, or healthcare technology is strongly preferred.
• Proficiency in project management tools, dashboards, and data reporting.

LI-Remote
Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

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