Account Executive, Enterprise

17 hours ago

San Francisco, California, United States Airy Full time

Airy is a technology company dedicated to powering a world of seamless, personal and trusted interactions between customers and businesses.


We focus on emerging consumer technologies such as messaging and voice and are working with some of the world's leading brands across a wide-spectrum of industries and business sizes. Airy is already connecting thousands of businesses with millions of customers in over 90 countries.

Responsibilities:

  • Ownership of the full sales cycle from lead to close for leading Enterprise prospects
  • Establish lasting relationships with senior executives and decision-makers, including C-level
  • Foster new relationships through outbound efforts including networking
  • Help educate customers on Airy's value to their organization
  • Navigate key decision makers to build Airy awareness within their organizations
  • Identify customer needs and collaborate with your colleagues at Airy to ensure customer success with special emphasis on signup, upgrade, and renewal
  • Initiate, negotiate and close new and renewal contracts with customers
  • Communicate and organize/escalate issues appropriately including: billing, legal, security, onboarding, and technical inquiries
  • Collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers
  • Prepare and educate customers on new features and releases
  • Monitor and identify adoption and utilization trends
  • Provide recommendations based on customer's business needs and usage patterns
  • Conduct periodic customer health-checks with an emphasis on customer happiness
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Requirements:

  • 8+ years of Enterprise Account Executive experience
  • Relevant sales experience, preferably in a SaaS organization
  • Experience managing a pipeline and closing large contracts
  • Excellent communication skills both with customers and within an organization
  • Proven negotiation and closing skills
  • Strong track record of navigating within large and mid-market organizations
  • Ability to develop senior level relationships quickly and effectively
  • Experience presenting to senior managers and the C-suite
  • Ability to manage multiple opportunities simultaneously at various stages of the buying process
  • Takes an active interest in increasing customer satisfaction and deepening customer relationships
  • Ability to be flexible and adaptive
  • Experience with enterprise SaaS vendors preferred
  • Bachelor's degree required
  • Some travel required

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