NetSuite and SuiteCommerce Administrator

About the Role

Symphonix is implementing a new enterprise platform (NetSuite ERP and SuiteCommerce), and we are seeking a 
NetSuite & SuiteCommerce Administrator

to ensure its smooth adoption and long-term success.

• The NetSuite Administrator plays a crucial role in managing and optimizing our NetSuite environment. This individual is responsible for ensuring seamless system functionality, configuring and customizing the platform to fit business needs, and supporting end-users to optimize their use of the system.
• This role is 
  administrative/support-focused

— troubleshooting, training, system configuration, reporting, and documentation — but also provides a unique opportunity for career growth as the company scales. Development experience and abilities are a real plus.
- The ideal candidate will be a problem-solver with strong technical knowledge of NetSuite ERP and SuiteCommerce, as well as excellent communication skills to collaborate with cross-functional teams, including finance, account management, warehouse operations, and sales.

About Symphonix Solutions

We are a fast-growing promotional marketing agency headquartered in Charlotte, North Carolina (Southpark Area), with sales offices in Baltimore, New Jersey, and Florida.

• We are solutions-driven professionals who deliver service to every client with a sense of pride, urgency, and importance. We ensure our clients only need to ask once to get what they require.
• Our marketing agency specializes in providing our clients with commercial print, promo, and apparel products through custom online company stores we customize on their behalf. In addition to B2B clients, we work with large consumer brands like Boy Scouts of America, Publix, Dole, YMCA, and LaCroix, to name a few. Account Management, Project Management, Product Expertise, Sourcing, Marketing Technology, and Fulfillment are core parts of our value proposition to our valued clients.
• Our team comprises client-focused sales, marketing, creative, technology, and procurement professionals with the same goal – to provide effective and efficient solutions for our customers. Our commitment to our clients and each other fosters a positive work environment, which is why our team members thrive. Simply put, we love what we do.
• If you enjoy learning, having variety in your daily work, and helping others succeed, this job may be for you If you like hanging out with teammates' dogs on Fridays, day-to-day personal interactions with intelligent people who care, happy hours, pizza parties, and giant kick-ass trophies…Symphonix may be your kind of place.
• If you are high-energy and want to work inside a dynamic marketing agency, learn the business, launch a fantastic career, and serve some genuinely excellent clients…drop us a line

Key Responsibilities

• Administer and support NetSuite and SuiteCommerce applications, ensuring optimal system performance and stability.
• Develop, document, and implement standard operating procedures and user guides for NetSuite.
• Serve as the first line of support for NetSuite ERP and SuiteCommerce users, troubleshooting issues and ensuring minimal disruption to business operations.
• Configure and maintain NetSuite, including roles/permissions, custom fields, forms, workflows, dashboards, reports, and saved searches.
• Manage SuiteCommerce administration tasks such as catalog updates, content adjustments, user permissions, and product data integrity.
• Collaborate with external partners and developers to implement enhancements and system improvements.
• Support system updates, upgrades, and integrations by assisting with testing and documentation.
• Perform data imports and bulk updates, ensuring accuracy and consistency across records.
• Develop user documentation, training materials, and provide hands-on training to internal teams.
• Proactively identify opportunities to improve workflows, reporting, and system usability.
• Perform system audits and compliance reporting to ensure compliance with data integrity, security standards, and applicable policies.

Qualifications

• 2–5 years of hands-on experience administering and supporting 
  NetSuite ERP
   (required).
• Experience with 
  SuiteCommerce administration
   (or strong ERP/eCommerce support background with willingness to learn).
• Knowledge of SuiteScript, SuiteFlow, and other NetSuite customization tools.
• Proficiency with creating 
  saved searches, reports, dashboards, and KPIs
  .

·      NetSuite certifications (Administrator, SuiteCommerce, or ERP Consultant) are highly desirable.

• Familiarity with ERP modules such as supply chain, CRM, finance, or eCommerce.
• Strong skills in data management, imports, and Excel for troubleshooting/reporting.
• Excellent communication and customer service skills — able to train, document, and collaborate with finance, account management, warehouse, and sales teams.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Bachelor's degree in business, information systems, or related field preferred (or equivalent work experience).

What We Offer

• Opportunity to 
  lead Symphonix's new ERP + eCommerce platform
   implementation and future optimization.
• Career growth path toward 
  platform ownership and leadership
   as Symphonix expands. Help oversee future phases of new features and functionality that improve the company's efficiency or clients' experience.
• Collaborative, team-focused culture at our 
  Charlotte, NC headquarters
  .
• Competitive compensation package based on experience and certifications.
• Benefits package (health stipend, 401k retirement plan, PTO).

Working Conditions

• Onsite role (preferred) in Charlotte, NC. Willing to consider remote for the right candidate with an impressive track record and experience.
• Standard business hours, with occasional flexibility during system updates or critical issues.
• Frequent collaboration with cross-functional teams and external NetSuite/SuiteCommerce partners.