Case Manager, Permanent Supportive Housing

WELCOME TO YOUR CENTER

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 100 staff working at five facilities across San Diego County.

The Center opened Sunburst Youth Housing Project in 2006 to its first cohort of transitional age youth who were living on the streets or in other areas not meant for human habitation. It is a 23-unit permanent supportive housing program that serves some of the most vulnerable youth, with a focus of serving LGBTQ youth, some who live with severe mental illness, HIV, and/or struggle with drug abuse. The Sunburst Youth Housing Project is in the East Village neighborhood in San Diego and is close to San Diego City College.

POSITION SUMMARY

Reporting to the Director of Youth Housing Services, the Case Manager is responsible for providing case planning, individualized supportive services, conducting assessments, organizing community building events, facilitating workshops, and crisis support to participants of The Center's Sunburst Youth Housing Project. The case manager works collaboratively with a team in a trauma-informed, and goal-oriented way to help program participants who all live with disabilities achieve housing stability and self-sufficiency.

PRIMARY ROLES & RESPONSIBILITIES:

Client Support:

• Conduct intakes, assessments, case planning, and monitoring.
• Provide links to mental health services, substance use recovery services, educational services, career development services, and other relevant resources.
• Provide ongoing case management, crisis intervention, conflict resolution, and stabilization services to participants enrolled in the program.
• Collaborate with internal and external providers to support client care plans.
• Assist clients with adherence to housing quality standards and attend housing unit inspections.
• Organize community building events and facilitate workshops that promote client well-being and self-sufficiency.

Record Management and Reporting:

• Complete individualized service plans and self-sufficiency tools.
• Maintain accurate documentation of client's goals and needs, case management plans, and service entries into internal data systems.
• Enter program data and outcomes into the region's Homeless Management Information System (HMIS) to adhere to grant and contract compliance.
• Document thorough case notes that accurately reflect client progress toward individualized case management goals.
• Assist in the completion of monthly narrative reports for funder reports.

Required Qualifications:

• Education and/or Experience: 1 year of experience providing case management services to people experiencing homelessness or at risk of homelessness.
• Language Skills: Fluency in English required.
• Computer/Office Equipment Skills: Must be comfortable working in PC/Windows-based environments. Must have strong proficiency with Microsoft Office.
• Other Qualifications:
  • Demonstrated ability to manage multiple tasks with shifting priorities.
  • Must demonstrate competence in working with diverse populations.
  • Must demonstrate competence in using strength-based, trauma-informed, and Motivational Interviewing Techniques.
  • Reliable transportation, a valid driver's license, and auto insurance.

preferred QUALIFICATIONS:

• Education: Bachelor's degree in a social service-related field.
• Language: Fluency in Spanish.
• Experience: 2 or more years of experience providing case management services to people experiencing homelessness or at risk of homelessness. 1 year or more of experience providing case management services to people living with mental illness and/or substance use disorders.
• Other Qualifications: Knowledgeable about current issues related to the LGBTQIA+ community and people experiencing homelessness.

WORK LOCATION:

• On-site, in the office, and with program participants in the field.
• Office in the East Village Neighborhood in the City of San Diego.

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $ $25.00 per hour and is commensurate with experience. This is a Full-Time, Regular Non-Exempt position.
• Benefits: The Center offers a robust benefits package, inclusive of Competitive Pay Scales, a 401(k) retirement plan (with company match), employer paid medical coverage through on base plan with optional buy up medical plans available), voluntary dental and vision plan options, out-of-pocket optional coverage for spouses, domestic partners, and dependent children, full-time and part-time schedules, generous vacation and holiday benefits, and opportunities for promotion and advancement.

Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities, we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.

Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.