Operational Support Specialist

4 days ago

Houston, Texas, United States Prodware Solutions Full time $120,000 - $150,000 per year

Job Title:
Ops Support Engineers

Location:
Berkeley Heights, NJ, Alpharetta, GA, Frisco, TX, Omaha, NE, Wilmington, DE - Multiple Locations
.

Assignment:
12 month contract to hire

Job Description:

Key Details:

The role is 70% Operations (monitoring, analyzing, responding, fixing) and 30% project work

Day to day using Splunk to monitor alerts and review logs

Triage and investigation of alerts

Troubleshooting and analytical skills are extremely important

Some examples:
ACH is not processing, Wire transfer is broken, Review and analyze a data transfer encryption problem, any services starting and stopping analyze for problems, ect..

Customer related tasks:
changing a configuration, adding a new pipeline

Scripting is Python, light experience is good and eager to learn

Basic SQL

Understanding and eager willingness to learn Microservices

Job Description:

Qualifications:

Minimum of 5+ years of broad and relevant engineering experience in application operations, DevOps, or site reliability engineering is essential.

Demonstrated experience with the architecture and design of n-tier systems and microservices.

Familiarity with CI/CD pipelines, cloud-native technologies, and infrastructure-as-code practices is highly desirable.

Hands-on experience with monitoring and observability tools such as Splunk, Dynatrace, or similar platforms.

Ability to design and implement telemetry solutions that provide actionable insights into application performance and reliability.

A strong passion for automation and continuous improvement.

Proven ability to develop scripts, tools, and integrations that reduce manual effort and improve operational efficiency.

Experience working in agile development environments, with a strong understanding of iterative delivery, sprint planning, and cross-functional collaboration.

Able to work independently and effectively within a team.

Excellent written and verbal communication skills.

Capable of producing clear documentation, runbooks, and reports for both technical and non-technical audiences.

Strong analytical and troubleshooting skills.

Experience applying SRE principles such as SLOs, error budgets, and resilience engineering to improve system reliability and performance.

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