Senior Support Specialist

4 days ago

Houston, Texas, United States Triple-S Steel Full time $60,000 - $90,000 per year

Overview:

We are seeking a versatile and motivated IT Support Specialist to join our growing IT team. This position is ideal for candidates with strong, hands-on experience in general IT support who are ready to take on responsibilities beyond standard help desk functions. In this position, you will provide cross-functional support across various areas including Network, Security, Voice, and Cloud/Citrix playing a key role in maintaining smooth and efficient IT operations across the organization.

Responsibilities:

  • Provide hands-on support for end-user issues escalated from the Help Desk
  • Assist with basic troubleshooting and support across networking, security, voice, and cloud platforms
  • Serve as backup support for Tier 2 teams during high workload or employee absences
  • Participate in onboarding/offboarding processes, including workstation setup and account provisioning
  • Support common enterprise tools (e.g., Office 365, Teams, remote desktop, printing)
  • Maintain and update IT documentation and knowledge base articles
  • Collaborate with the Help Desk Manager to mentor and support junior technicians
  • Participate in IT projects, branch office setups, system rollouts, and upgrades
  • Escalate complex issues appropriately and follow through to resolution

Qualifications:

Education and Experience:

  • 4–6 years of IT support experience in a business environment
  • Proficient with Windows desktop OS, Office 365, Active Directory, and basic networking
  • Experience supporting or shadowing Tier 2/3 technical roles
  • Must have a valid Driver's License

Knowledge/Skills/Competencies:

  • Must be able to commit 40 hours a week with the rare possibility of after-hours support.
  • A professional attitude, excellent customer service and neat appearance are essential.
  • Good written and verbal communication skills
  • Able to work independently and with others
  • Able to master and support a large and diverse base of hardware and software technologies
  • Analytical and problem solving abilities
  • Ability to effectively prioritize and execute tasks in a high pressure environment
  • Ability to lift and transport moderately heavy objects, such as computers and peripherals

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