Senior Account Manager

Covenant Insurance Group

Account Manager Responsibilities & Expectations

Position Summary

The Account Manager (AM) is responsible for managing client relationships, servicing policies, and driving sales growth through retention, renewals, cross-selling, and upselling opportunities. The AM acts as a trusted advisor to clients, ensuring their insurance needs are met with professionalism and efficiency.

Required Experience

• 3 to 5 years as a P&C Account Manager
• Experience with:
• Coastal insurance markets
• Frequent remarketing
• E&S carriers
• Agency billing
• Strong organization and time-management skills
• You will work alongside another experienced Account Manager on some related accounts

Key Responsibilities

Client Management & Retention

• Serve as the primary point of contact for assigned clients, ensuring all interactions are handled professionally and promptly.
• Proactively engage clients to retain policies, address concerns, and strengthen long-term relationships.
• Conduct comprehensive policy reviews at renewal to identify coverage gaps and recommend additional protection.
• Resolve escalated customer concerns regarding premium increases, non-renewals, and coverage modifications.
• Strive to maintain a minimum of three lines of business per client where applicable.
• Process policy changes, endorsements, cancellations, and reinstatements as requested.
• Follow up on non-renewal notices to explore alternative coverage solutions for clients.
• Assist clients with filing claims and following up through the claims process where applicable striving to always provide an excellent client experience.

Sales & Growth Responsibilities

• Monthly Green New-Business Goal of $15,000 in premium is expected.
• Identify cross-sell and upsell opportunities at every customer interaction to round out accounts.
• Actively solicit referrals from satisfied clients and network with prospects.
• Ensure every renewal is reviewed, quoted (if necessary), and documented in AgencyZoom before expiration.
• Maintain a consistent closing ratio on new business opportunities.
• Prepare and present professional insurance proposals to clients.
• Educate clients on the value of proper coverage and company offerings.
• Stay informed about carrier promotions, discounts, and underwriting guidelines to maximize competitive advantage.

Operational & Compliance Duties

• Maintain compliance with all state licensing requirements (valid SC Property & Casualty License required).
• Document all client interactions thoroughly in AgencyZoom for record-keeping and compliance.
• Process AOR/BORs, policy transfers, and underwriting submissions in a timely manner.
• Respond to all voicemails and emails within 48 business hours.
• Adhere to agency procedures for quoting, binding, and servicing policies.
• Regularly review carrier underwriting guidelines to ensure accurate policy placements.
• Accurately process payments, billing inquiries, and finance agreements as needed.
• Collaborate with underwriters, carriers, and agency leadership to resolve complex coverage issues.

Work Expectations & Professionalism

• Arrive on time and be available during business hours; occasional early or late hours may be required.
• Exhibit strong attention to detail, time management, and multitasking skills.
• Work collaboratively with CSR if applicable and other team members to enhance efficiency and customer satisfaction.
• Maintain a customer-first attitude, ensuring all client interactions are handled with care and professionalism.
• Communicate effectively both verbally and in writing with clients, carriers, and team members.
• Maintain a high level of integrity, ethical standards, and confidentiality when handling client information.
• Stay updated on insurance industry trends, carrier guidelines, and compliance regulations.
• Please inform Bill Spraul, President when/if you will not be in the office for any reason.

Pay: $58, $66,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person