Pre-Owned Sales Manager

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The Mercedes-Benz Manhattan Pre-owned Sales Manager is responsible for ensuring that MBM achieves its stated pre-owned objectives in terms of volume and gross profits by prospect management and development, lead channeling as well as appraising and purchasing trades, lease returns and other customer-related vehicles, pricing and re-pricing inventory accordingly and ensuring market readiness for all vehicles. Provide a superior customer experience while training, coaching and supporting sales consultants on a daily basis.

The Mercedes-Benz Manhattan Pre-owned Sales Manager is responsible for all pre-owned Lead Management – i.e. internet, phone and showroom leads.

Motivate sales team by assisting in creating a positive corporate culture in line with MBM Standards.

Provide Mercedes-Benz customers the best purchasing experience aligning with MBM's mission statement.

Responsible for PO inventory management, and achieving C3 Retail & SVG quarterly objectives.

Manage CPO & CVP vehicle pricing relative to market and GP volume and gross profit objectives.

Assist with customer T/O's and monitor all phone, internet and floor traffic

Responsible for greeting, qualifying prospects and providing introduction to sales team as required and necessary.

Analyze Auto Alert, MBM Website and Momentum/Tekion leads (CRM) and prioritize those most likely to be in the market for a CPO vehicle.

Distribute leads according to MBM's defined lead process.

Recommend sales initiatives to coordinate with marketing programs and opportunities.

Monitor marketing programs and provide feedback and analysis to management

Work with MBM marketing, valet teams and vendor if applicable to maintain an online database of current pre-owned inventory with photographs

Maintain sales log and coordinate delivery schedule with F&I team

Implement a systematic approach to ensure maximum pre-owned CSI (5 Star Review or equivalent) and ensure 100% customer satisfaction post-delivery

Accurately appraise all trade vehicles & lease returns

Inspect and acquire lease vehicles through MBF C3 program and directly from customers

Approve and monitor reconditioning work, including working closely with Fixed Operations to achieve desired reconditioning turn times

Handle pricing of all pre-owned vehicles available for retail as well as re-pricing as needed

Wholesale all trade-ins and maximize MBM's profit per vehicle.

Oversee Mezzanine and C1 showroom display areas with MBM's logistics team to ensure all vehicles are showroom-ready per vehicle checklist and areas are fully represented with a proper model mix at all times

Attend vehicle auctions as necessary and appropriate.

Monitor all aged inventory. Coordinate vehicle disposition and sale to auction, wholesalers, and provide sales / GP updates to management.

Follow ALL MBM & Daimlers compliance policies; make sure all High Risk deals are properly logged prior to printing a buyers order and/or delivering vehicle.

Minimize aged inventory and work towards a turn policy of no more than 90 days in stock for any PO vehicle.

Maintain a clean and safe work area.

Achieve an Effortless Experience for both internal and external customers and employees

Handle customer complaints/issues in their entirety

Qualifikationen

High School Diploma (GED) or equivalent work experience.

3- 5 years proven track record in high-end luxury vehicle sales management.

Mercedes-Benz sales experience a plus.

Must be able to work Saturdays

Work Holidays when required

Must be able to commute to/from the Mercedes-Benz Manhattan dealership in New York City

Must be able to withstand physical requirements of the position.

Must have valid driver's license

EEO Statement

Mercedes-Benz of Manhattan is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

Benefits
Park­platz

Gute An­bindung

Kantine, Café

KontaktMercedes-Benz Manhattan, Inc.

770 11th Avenue10019 New York

Jerry Rosiello Jr E-Mail:

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