IT Analyst

A leading provider of supply chain solutions to the healthcare industry seeks experienced candidates for the position of IT Analyst.

The IT Analyst is responsible for providing exceptional service to both internal and external stakeholders through clear communication, execution, and documentation. They will be tasked with facilitating technical implementations, integrating a variety of software systems with customers, and providing Tier 2 troubleshooting support. This position may also include SQL database queries and other related information technology tasks.

Duties and Responsibilities

• Serve as the technical subject matter expert, partnering with the Project Management team and customers throughout implementation.
• Manage and report on technical progress for assigned projects.
• Provide technical assistance for new and modified integrations, including post go-live support.
• Collaborate with hospital IT teams (virtually) to install and configure TrackCore software products.
• Map customer data files to interface specifications and validate data extracts.
• Guide hospital IT staff on data corrections and coordinate end-to-end integration testing.
• Facilitate and support Active Directory, SAML, and Single Sign-On (SSO) integrations.
• Troubleshoot and resolve Tier 2 software support tickets.
• Participate in limited after-hours support rotation.

Required Knowledge, Skills and Abilities

• Strong problem-solving ability and technical aptitude.
• Self-motivated with the ability to work independently and manage multiple priorities.
• Excellent customer service and communication skills (verbal and written).
• High attention to detail and commitment to quality.
• Strong organizational and project management skills.
• Ability to facilitate effective meetings and collaborate across teams.
• Ability to travel if needed (primarily for internal meetings or functions).

Preferred Knowledge, Skills and Abilities

• HIS experience with a variety of systems (Workday, Infor, MEDITECH, EPIC, McKesson, etc.).
• Experience with HL7, CSV, tab-delimited, SQL, RFID, software testing and support
• Experience with Supply Chain or Healthcare environments.

Required Education, Credentials and Experience

• 3+ years in a Healthcare IT environment.
• BS in Computer Science or related field or equivalent combination of education and relevant technical experience.
• Prior experience providing software implementation or technical support in a professional environment.
• Experience working directly with clients or end users in a technical capacity.

For these skills, PAR Excellence will offer a competitive salary along with a full benefits package including medical, dental, life insurance, company provided short term and long term disability, 401k with company match, paid vacations and holidays.