Junior Support Representative

22 hours ago

Boston, Massachusetts, United States HqO Full time $60,000 - $80,000 per year

About the role

We're seeking a Junior Support Representative to join our Customer Support team. As a Junior Support Representative, you'll be responsible for delivering timely, empathetic, and accurate responses to customer and end-user inquiries. You'll focus on resolving Tier 1 support tickets, maintaining a positive customer experience, and contributing to internal knowledge-sharing efforts.

This is an excellent opportunity to build foundational skills in customer communication, SaaS operations, and support systems, while contributing directly to HqO's reputation for exceptional service. This position follows a hybrid work model, with a minimum of three days per week (Tuesday–Thursday) in our Boston office.

What you'll do

  • Respond to Tier 1 support tickets within defined SLAs, providing accurate and professional responses.
  • Resolve issues efficiently, escalating only when appropriate to ensure timely resolution for customers.
  • Maintain a positive and helpful tone in all customer interactions, driving high CSAT (Customer Satisfaction) scores.
  • Contribute to HqO's internal knowledge base by documenting FAQs, solutions, and troubleshooting steps.
  • Collaborate across teams to ensure seamless customer experiences and share insights from front-line interactions.
  • Operate within HqO's core systems and rhythms, including ticket management tools (HubSpot) and performance tracking metrics.

What you bring

  • 1+ years of experience in a customer service or support role (SaaS experience preferred).
  • Strong written and verbal communication skills, with a customer-first mindset.
  • Demonstrated problem-solving abilities and attention to detail in issue resolution.
  • Ability to manage multiple tickets and priorities with strong time management and organization.
  • Eagerness to learn and grow technical knowledge about HqO's products and real estate technology.
  • Experience using ticketing systems such as HubSpot.
  • A proactive, coachable attitude - willing to take feedback and continuously improve.
  • Team-oriented and collaborative, with a positive and adaptable outlook.

Pay & Benefits

The compensation range below includes base salary and bonus or on-target incentive compensation, if applicable. The range reflects HqO's reasonable, good-faith estimate of what the company expects to pay for this role at the time of posting.

Range:

Actual compensation will vary based on factors such as skills, experience, and qualifications. In addition to cash compensation, HqO employees are eligible for equity and comprehensive benefits.

Perks & Benefits at HqO

At HqO, we believe great work starts with great people, and supporting them inside and outside the office. Our benefits are designed to help you stay healthy, grow your career, and enjoy life along the way. We offer:

  • Comprehensive medical, dental & vision plans for you and your dependents
  • Fully paid parental leave (12 weeks), in addition to state and federal leave standards
  • Pre-tax commuter benefits for qualified travel expenses
  • Access to professional development tools, like free membership to LinkedIn Learning (thousands of expert-led courses)
  • In-Office First Culture: Employees are in-office Tuesday, Wednesday, and Thursday
  • Unlimited time off to recharge

How to apply

For consideration, please submit your resume.  We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit

  • Junior Account Representative

    23 hours ago

    Boston, Massachusetts, United States Alphabe Insight Inc Full time $54,000 - $59,000

    Company Description About UsAt Next Comms Talk, we are a forward-thinking communications and business solutions company committed to delivering clarity, efficiency, and excellence in every interaction. Our team thrives on innovation and collaboration, ensuring that every client receives personalized service and measurable results. We value dedication,...

  • Junior Recruiter

    1 day ago

    Boston, Massachusetts, United States Momentic Studios Full time

    ABOUT MOMENTIC STUDIOSAt Momentic Studios, we're on a mission to redefine wellness through our transformative brands: SWTHZ and STRONG Pilates. As we continue to grow, we're looking for a strategic and driven Junior Recruiter to support our talent acquisition function. This individual will play a key role in attracting exceptional talent who align with our...

  • Junior Business Analyst

    3 days ago

    Boston, Massachusetts, United States LABUR Full time $56,000 - $72,000 per year

    We respectfully request that 3rdparties refrain from contacting us regarding this posting.OverviewLABUR is supporting a client in driving business process improvement and technology initiatives by embedding a Junior Business Analyst into a collaborative project team. This engagement offers an opportunity to contribute to high-impact solutions while gaining...

  • Junior Software Engineer

    4 days ago

    Boston, Massachusetts, United States hackajob Full time $48,000 - $63,000 per year

    hackajob*is collaborating withmThree*to connect them with exceptional tech professionals for this role.Junior Software EngineerUSALocations:United States - we are looking for candidates who are flexible to working onsite in multiple locations across the United States.Salary:$48,000 - $63,000 USDWant to start your career as a Java Developer?In-depth graduate...

  • Junior E-Billing Specialist

    3 days ago

    Boston, Massachusetts, United States McCarter & English Full time $68,000 - $78,000 per year

    Professional StaffBoston|East Brunswick|Hartford|Indianapolis|Miami|New York|Newark|Philadelphia|Stamford|Trenton|Washington, DC|WilmingtonMcCarter & English LLP is seeking a Junior E-Billing Specialist who may be based in any of our offices. The salary range for this position is $68,000 – $78,000 annually, depending on experience. A minimum of two years...

  • Junior Account Coordinator

    2 days ago

    Boston, Massachusetts, United States Agency Cybersecurity Full time $20 - $25

    Location: On-Site in Back Bay, BostonPosition Type: Full-Time Experience Level: Entry-level Compensation: $20-25 per hourPosition Overview:As a Junior Account Coordinator, you will play a crucial role in supporting our client-facing teams and managing customer relationships. You'll collaborate closely with account managers to ensure client satisfaction,...

  • Junior Level Landscape Designer

    3 days ago

    Boston, Massachusetts, United States Sasaki Associates Full time $60,000 - $90,000 per year

    Junior Level Landscape Designer (Boston, Brooklyn, Denver, LA)At Sasaki, we purposefully take on challenging work that we see as opportunities to evolve and stretch. As such, we look for teammates who are excited to engage fully from the get-go. Ideas matter tremendously around here and as a Sasaki designer you will be encouraged to have a point of view, to...

  • Junior Data Scientist

    3 days ago

    Boston, Massachusetts, United States Aramark Full time $80,000 - $95,000 per year

    Job DescriptionJunior Data Scientist- Fenway Park, Data Science ? Sports + EntertainmentAbout Data Science GroupThe Data Science division is the epicenter of data analytics, uncovering impactful insights that put Aramark clients in the sports and entertainment industry ahead of the curve. Using leading-edge technology and analytics, Data Science synthesizes...

  • 2026 Residential Counselors: Summer Dance Program

    3 days ago

    Boston, Massachusetts, United States Boston Ballet Full time

    Boston Ballet School (BBS) seeks a team of 40+ Residential Counselors (RCs) to support the residential component of two 2026 summer programs:Summer Dance Program (SDP):A four-week intensive for students ages 12-18.The residential component is housed at Boston University (BU).Dates for staff are Thursday, June 18, through the afternoon of Sunday, July...

  • Senior Representative-Client Immigration II

    1 day ago

    Boston, Massachusetts, United States Berry Appleman & Leiden Full time $60,000 - $100,000 per year

    Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There's no denying our work is demanding, both in volume and pace, but we're up for the challenge. We love the balance of hard work and fun – so,...