Desktop Support Technician

1 day ago


Des Moines, Iowa, United States Ventures Unlimited Inc Full time

W2 - CONTRACT ROLE – Desktop Support Technician / Help Desk | Govt. Client | Onsite in Des Moines, IA | In-Person

*********************************************************

Job Title: Desktop Support Technician / Help Desk

Location: Des Moines, IA

Job Description

The
Desktop Support Technician
will provide
Tier 1 and Tier 2
technical support to staff and leadership. This role involves resolving technical issues, supporting non-technical users, performing installations, and escalating advanced issues as needed. The technician will also handle imaging, hardware/software troubleshooting, and general IT support tasks.

Key Responsibilities

  • Provide desk-side and remote support for desktops, laptops, and thin clients
  • Install, patch, and troubleshoot
    Windows 7/10
  • Troubleshoot Microsoft
    Office 2019
    and
    Office 365
    products
  • Configure and troubleshoot
    Windows networking (TCP/IP)
  • Escalate technical issues to senior support or management
  • Troubleshoot issues with
    Microsoft Edge
    and
    Google Chrome
  • Provide support using
    remote tools
  • Install and troubleshoot in-house and third-party software
  • Diagnose and resolve desktop and network printer issues
  • Support
    Google Workspace
    products
  • Support
    Apple devices
    (iPad, iPhone)
  • Understand and support
    Microsoft Active Directory
    (client-side)
  • Implement hard drive encryption (BitLocker, McAfee preferred)
  • Modify system registry when required

#Skills:

  • Industry certification (A+, Network+, MCP, etc.)
  • 4 years of relevant experience and preferred education of 2-year degree or equivalent technical study
  • Experienced in PC (desktop/laptop/thin client) support – both desk side and remotely
  • Windows 7/10 installation, patching, and troubleshooting
  • Ability to troubleshoot issues with Microsoft 2019
  • Windows networking TCP/IP Configuration and troubleshooting
  • Escalate issues to next level support and or management accordingly
  • Ability to troubleshoot issues with Microsoft Edge and Google Chrome
  • Demonstrated experience providing support with remote tools
  • Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software
  • Troubleshoot desktop and network printers' issues
  • Experienced in Google Workspace products
  • Experience in Apple device support (iPad, iPhone)
  • Experience with hard drive encryption – preference for BitLocker and McAfee
  • Ability to modify system registry


  • Des Moines, Iowa, United States Infoorigin Inc Full time $45,000 - $90,000 per year

    Role: Desktop Support TechnicianLocation: Des Moines, IAWork Mode: OnsiteEmployment Type: ContractJob DescriptionThe Client is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical...


  • Des Moines, Iowa, United States COMMSERVE TECHNOLOGIES INC Full time

    Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.Key...


  • Des Moines, Iowa, United States Apollo Technology Solutions LLC Full time

    Title: Desktop Support TechnicianLocation: Des Moines, IADuration: 7+ Months Job Description:Provide desktop/laptop/thin client support both desk-side and remotely. Install, patch, and troubleshoot Windows 7/10. Troubleshoot issues with Microsoft 2019 and Office 365 products.Configure and troubleshoot Windows networking (TCP/IP).Escalate issues to...


  • Des Moines, Iowa, United States DataStaff, Inc. Full time $60,000 - $90,000 per year

    DataStaff, Inc.is seeking aDesktop Support Technicianfor a long-term contract opportunity with one of our direct clients inDes Moines, IA*This position is on-siteResponsibilities:Provide Tier 1 and Tier 2 support to staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed.Software...


  • Des Moines, Iowa, United States Vasitum Full time

    Job Summary:We are seeking an experienced Desktop Support Engineer to provide comprehensive technical support for desktops, laptops, and thin clients. The ideal candidate will have hands-on experience in Windows OS, Microsoft Office Suite, networking, remote support, and end-user troubleshooting. The role involves both desk-side and remote support, ensuring...


  • Des Moines, Iowa, United States Infoorigin Inc Full time

    Role: Desktop Support TechnicianLocation: Des Moines, IAWork Mode: OnsiteEmployment Type: ContractInterview Mode: Video or In-PersonTravel Required: NoJob Description:The client is seeking an experienced Desktop Support Technician to join the IVRS IT Help Desk team. The role involves providing Tier 1 & Tier 2 support, software installation, computer imaging,...


  • Des Moines, Iowa, United States vTech Solution Full time $30,000 - $60,000 per year

    Company Description vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.We use our expertise, knowledge, and global...


  • West Des Moines, Iowa, United States Hubbell Realty Company Full time $45,000 - $75,000 per year

    Position SummaryThe Help Desk Support Technician provides technical support to users in an efficient and customer-service oriented manner. This role is the organization's front-line in responding to and solving technical problems, as well as providing support in many other areas of the business. This position requires occasional travel to off-site locations...


  • Des Moines, Iowa, United States American Equity Full time $60,000 - $75,000 per year

    At American Equity we offer leading annuity products that help empower our clients to fulfill their needs and wants in retirement. Our success comes from hiring high-energy individuals who embody the beliefs that drive our unique culture. We currently fund over half a million retirements nationwide, and have been headquartered in West Des Moines, Iowa, for...

  • Support Technician

    6 days ago


    Des Moines, Iowa, United States Lightedge Full time

    The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services. This is a cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and...