Desktop Support Technician
1 day ago
W2 - CONTRACT ROLE – Desktop Support Technician / Help Desk | Govt. Client | Onsite in Des Moines, IA | In-Person
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Job Title: Desktop Support Technician / Help Desk
Location: Des Moines, IA
Job Description
The
Desktop Support Technician
will provide
Tier 1 and Tier 2
technical support to staff and leadership. This role involves resolving technical issues, supporting non-technical users, performing installations, and escalating advanced issues as needed. The technician will also handle imaging, hardware/software troubleshooting, and general IT support tasks.
Key Responsibilities
- Provide desk-side and remote support for desktops, laptops, and thin clients
- Install, patch, and troubleshoot
Windows 7/10 - Troubleshoot Microsoft
Office 2019
and
Office 365
products - Configure and troubleshoot
Windows networking (TCP/IP) - Escalate technical issues to senior support or management
- Troubleshoot issues with
Microsoft Edge
and
Google Chrome - Provide support using
remote tools - Install and troubleshoot in-house and third-party software
- Diagnose and resolve desktop and network printer issues
- Support
Google Workspace
products - Support
Apple devices
(iPad, iPhone) - Understand and support
Microsoft Active Directory
(client-side) - Implement hard drive encryption (BitLocker, McAfee preferred)
- Modify system registry when required
#Skills:
- Industry certification (A+, Network+, MCP, etc.)
- 4 years of relevant experience and preferred education of 2-year degree or equivalent technical study
- Experienced in PC (desktop/laptop/thin client) support – both desk side and remotely
- Windows 7/10 installation, patching, and troubleshooting
- Ability to troubleshoot issues with Microsoft 2019
- Windows networking TCP/IP Configuration and troubleshooting
- Escalate issues to next level support and or management accordingly
- Ability to troubleshoot issues with Microsoft Edge and Google Chrome
- Demonstrated experience providing support with remote tools
- Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software
- Troubleshoot desktop and network printers' issues
- Experienced in Google Workspace products
- Experience in Apple device support (iPad, iPhone)
- Experience with hard drive encryption – preference for BitLocker and McAfee
- Ability to modify system registry
-
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