Desktop Support Technician

1 week ago

Des Moines, Iowa, United States DataStaff, Inc. Full time $60,000 - $90,000 per year

DataStaff, Inc.
is seeking a
Desktop Support Technician
for a long-term contract opportunity with one of our direct clients in
Des Moines, IA

*This position is on-site

Responsibilities:

  • Provide Tier 1 and Tier 2 support to staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed.
  • Software installation, computer imaging, and other related IT tasks.
  • Provide desktop/laptop/thin client support both desk-side and remotely.
  • Install, patch, and troubleshoot Windows 7/10.
  • Troubleshoot issues with Microsoft 2019 and Office 365 products.
  • Configure and troubleshoot Windows networking (TCP/IP).
  • Escalate issues to next-level support or management as appropriate.
  • Troubleshoot issues with Microsoft Edge and Google Chrome.
  • Provide support using remote tools.
  • Install and troubleshoot a variety of in-house developed and third-party software.
  • Troubleshoot desktop and network printer issues.
  • Support Google Workspace products.
  • Support Apple devices (iPad, iPhone).
  • Modify system registry as needed.

Knowledge and Experience:

  • Thorough understanding of Microsoft Active Directory (client-side).
  • Ability to modify the system registry.
  • Preferred: 4-year degree or equivalent technical study.
  • Strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.

Required Skills:

  • 4 Years - Industry certification (A+, Network+, MCP, etc)
  • 4 Years - Relevant experience and preferred education of 2-year degree or equivalent technical study
  • 4 Years - Experienced in PC (desktop/laptop/thin client) support – both desk side and remotely
  • 4 Years - Windows 7/10 installation, patching, and troubleshooting
  • 4 Years - Ability to troubleshoot issues with Microsoft 2019
  • 4 Years - Windows networking TCP/IP Configuration and troubleshooting
  • 4 Years - Escalate issues to next level support and or management accordingly
  • 4 Years - Ability to troubleshoot issues with Microsoft Edge and Google Chrome
  • 4 Years - Demonstrated experience providing support with remote tools
  • 4 Years - Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software
  • 4 Years - Troubleshoot desktop and network printers issues
  • 4 Years - Experienced in Google Workspace products
  • 4 Years - Experience in Apple device support (iPad, iPhone)
  • 4 Years - Experience with hard drive encryption – preference for Bitlocker and McAfee
  • 4 Years - Ability to modify system registry

This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

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