Strategic Account Manager

At Cadmium, we're on a mission to empower associations, universities, and businesses to create seamless experiences that engage learners, inspire audiences, and drive growth.

We're a fast-growing, people-first SaaS company built on innovation, collaboration, and professional excellence. From global conferences to online courses and continuing education programs, Cadmium is the technology behind meaningful moments of learning and connection.

If you're looking to make an impact, work with smart and driven teammates, and help transform the future of learning and events, you'll love being part of Cadmium.

Summary:

As a Strategic Account Manager, you will partner closely with customers to understand their evolving goals, align Cadmium's full suite of products to their strategic objectives, and help them unlock the full potential of our unified learning and event platform. This is a high-impact, consultative role ideal for someone who thrives at the intersection of technology, relationship-building, and business strategy. Although this is a remote position, the ideal candidate would live near DC or Chicago. This position will require up to 20% travel.

Duties and Responsibilities:

• Consistently meet or exceed monthly assigned quota.
• Manage a portfolio of current customers and partners for renewal, upsell, and cross-sell
• Find new logo opportunity through management of strategic partner relationships
• Cultivate and maintain excellent relationships by using a consultative approach
• Report on the status of accounts and transactions
• Maintain timely documentation within HubSpot of customer contact and activity data.
• Accountable for sales metrics, accurate forecasting, regular monthly revenue delivery, and the implementation of agreed account and business plans
• Collaborate with Marketing to develop an effective plan for accounts, to include events, seminars, and roadmap sessions
• Promote Cadmium's products, maximize brand recognition and mindshare at all levels, and publicize success stories
• Develop and maintain expert-level knowledge about Cadmium's products and services.
• Maintain a deep understanding of pricing and product configuration alternatives to design solutions for customers and demonstrate our solutions.
• Work in close collaboration with Operation team members to ensure operational excellence on your clients' projects.
• Produce estimates/SOWs/proposals as needed to add or renew products
• Attend industry related tradeshows and visit clients on a regular basis
• Attend company sponsored training sessions, meetings, and events as required
• Resolve conflicts and provide solutions to customers in a timely manner
• Build rapport with customers via phone conversations, attendance at industry events, holding annual strategic business reviews with larger clients and visiting their place of business.

Education and/or Experience:

• Demonstrated ability to meet quota and adapt to changing environments
• 5+ years of successfully selling software and services
• Bachelor's Degree in business, marketing, technical or related field, MBA is a plus.
• Proven ability to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function
• Validated ability to build a strategic sales plan, prioritize, and execute as planned
• Track record of selling using a "solutions-oriented" approach that uses consultative sales techniques
• Experience working with Event Management or Learning Management Technology a plus
• Experience using Hubspot platform for tracking leads and pipeline is a plus

Certificates, Licenses, Registrations:

• DES, CMP, CEM or similar meetings industry qualifications are a plus
• CASE (Certified Association Sales Executive) certification a plus

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an individual may be required to perform. Cadmium, LLC reserves the right to revise this job description at any time and to require staff to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.

EEO Employer