Strategic Account Manager

WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.

We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.

Role Summary

The Strategic Account Manager – Enterprise Customer leads the end-to-end relationship with a single, high-value enterprise client across multiple sites in North America. You will act as the trusted advisor and orchestrator, owning contractual compliance, driving cost-saving initiatives, operational excellence, continuous improvement, and growth opportunities. You coordinate across internal and external teams to deliver durable outcomes that align with the customer's strategic goals and BlackHawk's profitability objectives.

Key Responsibilities

Customer Leadership & Relationship Management

• Serve as primary brand ambassador and executive-level liaison spanning corporate, regional, and plant stakeholders.
• Lead Quarterly Business Reviews (QBRs), strategic planning workshops, executive dashboards, and alignment sessions.
• Build deep relationships with C-suite, procurement, operations, site leadership, continuous improvement, and engineering teams.

Strategic Growth & Value Creation

• Develop and execute a joint strategic roadmap with the customer, aligning on value drivers, cost-reduction goals, process enhancements, and technology integration.
• Identify upsell/expansion opportunities across product lines, service solutions, process automation, and consulting offerings.
• Sponsor and guide continuous improvement initiatives (Lean, Six Sigma, digital transformation) to drive operational efficiency, waste reduction, and throughput improvements.

Operational Execution & Delivery

• Facilitate cross-functional teams (sales, supply chain, operations, logistics, quality, IT) to deliver on-site services, vendor-managed inventory (VMI), integrated supply, and site-level logistics programs.
• Monitor and drive compliance with customer-specific pricing, billing, logistics, fulfillment, and reporting requirements.
• Lead issue resolution, root cause analysis, corrective/preventative actions, and continuous improvement loops.

Analytics, Reporting & Risk Management

• Maintain a consolidated customer performance dashboard (spend, savings, compliance, service metrics, fault rates, inventory turns), and deliver insights to both customers and internal leadership.
• Develop ROI models, business-case analyses, and scenario planning to justify investments and optimization projects.
• Proactively identify and mitigate business, financial, operational, and contract risks.

Contract & Governance Oversight

• Monitor and drive strict adherence to all contractual obligations: cost savings, SLAs, performance metrics, penalties/incentives, audits, renegotiations, escalations.
• Maintain version-controlled, up-to-date contract documentation, amendments, financial commitments, and audit records.
• Lead regular contract reviews and audits to verify compliance, identify gaps, and drive corrective actions.

Leadership & Culture

• Embody and propagate BlackHawk's core values: safety, integrity, accountability, innovation, customer-first.
• Ensure compliance with ISO, quality systems, safety standards, and customer site requirements (PPE, audits, certifications).
• Mentor and influence junior account or project staff; drive a customer-centric mindset across internal teams.

Skills & Qualifications

Required:

• Bachelor's degree in Business, Supply Chain, Engineering, or related discipline
• Experience in managing strategic or enterprise accounts in industrial distribution, manufacturing, or supply chain environments.
• Proven track record delivering quantifiable cost savings, contract compliance, and operational improvements.
• Deep domain knowledge in industrial supply chains, MRO, logistics, vendor-managed inventory, and site-level operations.
• Exceptional communication, negotiation, presentation, and influencing skills across all organizational levels.
• Strong project management aptitude: able to lead complex, cross-functional programs concurrently.
• Analytical skills: experience building and interpreting dashboards, ROI/NPV modeling, financial metrics.
• Comfort with CRM, ERP systems, and advanced Excel / BI tools.
• Ability and willingness to travel frequently (up to 50%, domestic & North America).

Preferred:

• Certification in Lean, Six Sigma (Green/Black Belt), or equivalent continuous improvement credentials.
• Project Management Certificate (PMP certified is a plus)
• Experience managing multi-site, multi-stakeholder global or national accounts.
• Prior experience in transformation or consulting-type engagements.
• Exposure to IT/technology integration (ERP, procurement systems, dashboards) at client sites.

BENEFITS:

• Health Insurance BCBS of OK HDHP
• HSA with Employer match (must meet criteria)
• Dental and Vision Insurance
• 401K Plan and Company Match
• FSA (Full FSA, Limited FSA, and Dependent FSA)
• Company paid Long Term and Short-Term Disability
• Company paid basic Life Insurance and AD&D/
• Supplemental life and AD&D/Dependent life
• Ancillary Critical Illness Insurance (Wellness Rider Included)
• Ancillary Accident Insurance (Wellness Rider Included)
• Ancillary Hospital Indemnity
• Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
• Paid Time Off
• Holiday Paid Time Off
• Gym Reimbursement
• Quarterly Wellness challenge with a chance to will money or prizes

• Tuition Reimbursement – after 1 year of employment

• BlackHawk Industrial is an Equal Opportunity Employer

**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.