Officer In Charge

3 days ago

West Mifflin, Pennsylvania, United States OPS Security Group Full time

Job Details

Description
Schedule:
Monday to Friday 4PM-12AM

The Supervisory Security Officer in Charge (SS-OIC) at our West Mifflin, PA location, is a front-line supervisor responsible for leading and supporting physical security officer teams in a dynamic and fast-paced environment. The SS-OIC ensures adherence to Standard Operating Procedures (SOPs), policies, and practices, and plays a crucial role in maintaining and enhancing site security operations. This role involves managing teams and schedules, coaching/training, and delivering high-end customer service. The SS-OIC must ensure the protection of people, information, and property. SS-OICs represent the front line of our security services and may work in various settings, including medical centers, government facilities, hospitality venues, and public events.

Essential Functions

  • Deliver high-end customer service
  • Ensure team adherence to SOPs, policies, and practices
  • Update Client Relations Manager on best practices and SOP changes
  • Perform PSO duties
  • Manage teams of PSOs
  • Manage schedules and approve payroll
  • Complete and review daily logs and incident reports
  • Conduct on-the-job training
  • Build and maintain professional rapport with clients, guests, and coworkers
  • Perform other related duties as assigned

Skills / Qualifications

  • Associate's Degree or equivalent credits
  • Two years of face-to-face customer service experience
  • Two years of supervisory/management experience
  • Experience in security, military, or law enforcement training
  • Moderate computer skills (Email, Microsoft Office, Scheduling Systems, ADP)
  • Excellent written and oral communication skills
  • Proficient time management and leadership skills
  • Reliable transportation
  • Excellent de-escalation skills
  • Extensive use of force knowledge
  • Proactive problem-solving skills
  • Ability to obtain state-required security officer license and certifications (OCAT, PATH, PPBT)
  • Ability to pass a comprehensive background investigation, urinalysis screening, and OPS training requirements

Physical Requirements / Working Conditions

  • Ability to work under stress/pressure
  • Ability to lift 25 lbs
  • Ability to wear a uniform

This role embodies the virtues of People First, Servant Leadership, Accountability, Diligence, and Integrity.

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