IT Application Support Engineer

Contract: Permanent, full-time
Location: London (hybrid-working)
Closing Date: 8 December 2025

About the role

As an IT Application Support Engineer, you will be responsible for providing application support to Trinity users on a range of digital systems both internally developed, and SaaS based. Working with 3rd parties you will ensure all applications work optimally, interfaces between systems are robust, user issues can be resolved quickly and small value add changes can be coordinated and delivered. You will also engage in reactive support for break fix incidents escalated from the service desk and completing service requests. You will also participate in projects which underpin the Trinity range of customer products and operating processes

Key responsibilities include but are not limited to:

• Provide application support for internally developed Trinity systems

• Provide internal support for SaaS applications

• Provide application support for legacy systems and websites

• Work with 3rd party development teams to develop and support systems

• Manage support for technical interfaces between systems to ensure constant uptime.

• Continually work with the IT Projects team to grow as much knowledge of these applications as possible to be able to diagnose and resolve common issues.

• Build knowledge of the intranet system to be able to support technical issues

• Meet regularly with key user stakeholders, developing good relationships, to ensure IT service meets their needs.

About you

• Experience of working with SDLC (software development life cycle)

• Demonstration of technical problem diagnosis and troubleshooting

• Experience with workflow management

• Understanding of database technology

• Team player, with demonstrable ability to work collaboratively with colleagues.

• Excellent verbal and written communication skills for technical and non-technical audiences.

Our benefits

Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person's contribution makes us great as an organisation. As an employee, you'll enjoy a range of benefits here at Trinity.

Our commitment

Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence. 

We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse. 

Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.

To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.

How to Apply

To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.

Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.

All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.

Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice. Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.

Our data protection policy can be viewed in full here.