Credit Manager

• Providing excellent customer service while contacting and interacting with delinquent customers in order to renew their agreements. Manage telephone and field collections for an assigned area and achieve 100% of all collections goals. Performing the duties of the Store Manager in their absence.

• Demonstrate professionalism and courtesy toward customers and associates at all times.

• Adhere to dress and grooming standards.
• Answer telephone by the third ring and direct caller to appropriate coworker.
• Close all Lease Agreements as outlined in the training materials.
• Understand and follow the procedures for establishing proper payment due dates.
• Take customer payments as outlined in the training materials.
• Handle and resolve customer complaints within _____ business days.
• Greet all customers sincerely within _____ seconds of entering the store.
• Understand and can demonstrate how to safely lift a vehicle and uninstall wheels and tires in the field.
• Keep all customer "Held" wheels and tires for the specified ________ days per policy.
• Conduct all daily collection activities as outlined in the training materials.
• Set and communicate the weekly collection goals with the store team.
• Document all customer contacts and commitments as outlined in the training materials.
• Delinquency paperwork is organized and collections status board/tracking system is updated daily.
• Plan and conduct field collections to maximize customer contact as outlined in the training materials.
• Leave door hangers for no-contact customers during field collections, as outlined in the training materials.
• Make decisions on which delinquent customers to keep on rent, which to pick up to control delinquency and reduce losses.
• Send collection letters as outlined in the training materials.
• Counsel chronically delinquent customers as outlined in the training materials.
• Conduct skip tracing and follow up on stolen accounts as outlined in the training materials.
• Recommend legal action on accounts when appropriate.
• Follow all applicable collections laws when conducting collections activity.
• Required:

ü Strong customer service/relations skills.

ü Goal oriented.

ü Strong interpersonal skills.

ü Ability to work in a diverse environment.

ü Meet state licensing requirements for all store vehicles.

ü High school diploma.

ü Ability to work with little supervision.

ü Strong communication skills.

ü Excellent problem resolution & negotiating skills

ü Good listening skills

ü Not afraid of confrontation

ü Excellent personal appearance.

ü Drug Free

• Preferred:

ü Prior Retail or RTO experience.

ü A four-year college degree.

Delinquency Manager

Frequency and Physical Requirements

• Standing and walking
• Sitting
• Lifting / Carrying

On an average daily basis this position can expect to handle merchandise weighing at least 100 pounds in duties such as install, transfer, pick up, setup / moving of automotive wheels, tires and complete wheels on the showroom floor, organizing the back room or mounting them on vehicles. Handling merchandise weighing at least 75 pounds or greater can be expected to occur on an average of 10 to 50 times per week. Merchandise may have to be carried for 200 feet or more.

• Pushing / Pulling

Height of hands above floor during push/pull: When pulling merchandise up stairs or steps using a hand-truck, the hands are generally about waist height. During other push/pull tasks the hands are generally at waist to mid-chest height.

To push/pull merchandise up a step, forces of 135 to 200 pounds can be required. This can be expected to occur 10 to 20 times per week. This number does not include each individual step that will be encountered rather an average of the number of times situations would be encountered requiring this kind of force.

• Climbing

This daily activity is required to complete store tasks, such as: climb stairs to customer's residence, climb into cab of a Pickup truck or back of a Semi-Truck to unload tires or wheels. May have to climb ladders to display promotional material, clean store or place/retrieve merchandise from shelves or wheel racks.

• Bending / Squatting / Kneeling

This hourly to daily activity is required to complete store task such as: retrieving products from near floor level, cleaning store, installing and uninstalling tires wheel and complete wheels or automotive accessories.

• Work Conditions

Work is performed indoors and outdoors with exposure to ambient outside temperatures and sudden changes in temperature. Exposure to lifted automobiles, trucks and vans as potential crushing hazards. Exposure to whole body vibration from seat or floor of vehicles. Cervical rotation may be required to see approaching side traffic when driving vehicles.

• Environmental Conditions

Some work will be performed in extreme heat or cold when working outside. Slippery walking conditions can exist during wet or icy weather. Work will be performed during the day and at night. Night-time can make visibility more difficult.

• Tools, Equipment and Materials Used

• Cargo van, Pick-up truck or other motor vehicle

• 10,000 lb vehicle lift

• Air Compressor

• Tire mounting machine

• Tire Balancing Machine

• Torque Wrench

• Air Impact tools

• Portable

• Hydraulic lift

• Electric Impact tools

• Electric tools

• Hand tools

• Computer and keyboard

• Boxed and unboxed wheels up to 100 lbs each

• New and used tires up to 100 lbs each

• Safety equipment

• Hand trucks

• Standard cleaning supplies

• Cutting instruments

Job Type: Full-time

Pay: $ $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person