Ski Shop Tech
2 weeks ago
SNOW TECHNICIAN (Ski Shop) (Level 2-4)
Reports to: Lead, Assistant Manager, Manager. Sr. Manager, Assistant General Manager, and General Manager.
Compensation: $17-$36, non-exempt position. Specific starting wages are dependent on location and experience.
Who we are:
Join Sports Basement, a sporting-goods retailer specialized in being a hub for the community, selling the best brands with basement prices, and giving back to the community since 1998. From a one-off shop in a San Francisco warehouse open only on the weekends to 12 fully stocked Bay Area locations and a recently opened OC location. We've added a rentals program, developed full-blown ski shops and bike shops in house, and even created geared for your gear needs. We've grown up quite a bit since 1998. Thanks to you, we're incredibly proud of the company we are today.
Our Mission:
We strive to help those communities shine a little brighter, be a little greener, and make our shared outdoor and indoor spaces more fun and accessible for everyone. At the end of the day, we know that your gear is more than just stuff, and we're more than just a store.
Our Core Values:
It's all been said before: We care about the customer, the community, the environment, etc. These are common values by which most companies try to abide. We are different because of how we prioritize and execute these values every day.
Couches before profit
Economical vs. Extravagant
Volunteer vs. Donate
Proximity vs Productivity
O.K. is not O.K.
Doers vs. Degrees
Creativity before efficiency
Autonomy before rules
YES vs. NO
Safety before speed
Full Description Summary: As a Snow Technician, you will repair and service ski and snowboard equipment. You'll inspect equipment to determine tuning and repair needs. You'll have the chance to get your hands dirty in the ski shop and share your wealth of knowledge. You will provide WOW customer service with your repairs. Depending on the needs of the store, other duties may be assigned from time to time.
What you'll do
Apply Core Values
Implement company core values, policies, procedures, and safety measures.
Demonstrate the SB value "OK is not OK" in all aspects of your role.
Demonstrate good judgment in all situations.
Hustle throughout your shift in a fast-paced environment.
Remain positive in challenging situations and offer creative solutions to problems.
General Duties
Ensure WOW customer experience with efficient, friendly service both in person and via telephone.
Edge/Wax and tune skis and snowboards in a safe and efficient manner.
Installing/Testing bindings of skis and snowboards in a safe and efficient manner.
Stock and clean repair area.
Assist customers with shopwork intake and pick-up using Wintersteiger.
Manage/Oversee shop work going to and from Tune-Center in Oakland.
Clearly communicate and consult with customers on service and repair related issues.
Assist on the sales floor with customers during busy times.
Effectively communicate with other employees both in person and via telephone/radio.
Work closely with your lead and manager to understand business goals.
Staff Experience & Development
Maintain a clean, organized, and safe work environment for staff.
Efficiently prioritize and execute daily tasks/goals, projects to achieve organizational goals in a timely manner independently or as a team.
Proactively improve your skills and product knowledge through SB/vendor training, product use, and participation in those activities.
Other duties may be assigned from time to time.
Business Experience
Stay up-to-date with all company information and quickly implement department initiatives.
Ability to effectively communicate both written and verbally.
QualificationsQualifications
Previous experience in snow repair shops. Previous experience with tuning equipment, base grinders/stone grinders/edge machines/base weld guns preferred.
Knowledge of the ski industry.
Ski tech certifications. Previous certification with at least one binding manufacturer.
Competence in; waxing, edge angles, base repairs including core shot repair, stone grind patterns, edge repairs, mounting/adjusting and testing ski bindings.
Proven ability to clearly communicate and consult with customers on service and repair related issues.
Able to organize and prioritize workflow.
Some inventory management of shop parts.
Must be able to lift 30 pounds, bend down repeatedly, and stand for the majority of a shift.
Maintain a clean and safe work environment.
Attention to detail with low error rate.
Self-sufficient and team player who is willing to assist fellow team members when necessary.
Time management and problem-solving skills.
Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas).
Internal Candidates: Awareness of business tools that are pertinent to your zone/department. (Training is available.)
Sports Basement is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (Includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
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