Shared Services Advisor-I

2 weeks ago

Pensacola, Florida, United States Progressive Technology Solutions Full time

Title: Shared Services Advisor

Location: 5550 Heritage Oaks Drive, Pensacola, FL Hybrid Once in a week)

Duration: 06+ Months

Overview

A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions.

Responsibilities

  • Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day.
  • Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications
  • Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
  • Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints
  • Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services
  • Perform functions in adherence to defined service level agreements
  • Ensure compliance with all HR related policies, practices, and procedures
  • Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures
  • Perform research for process improvements; provide information to senior staff and leadership as directed

Qualifications:

  • Advanced customer service focus and relationship management skills
  • Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
  • Familiarity with various Human Resource issues, services, and systems
  • Desired: Previous call center experience
  • Desired : Exposure to human capital management systems
  • Desired: Familiarity with Navy Federal products, services, programs, policies, and procedures
  • Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
  • Effective database and presentation software skills
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem-solving skills
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining accuracy with attention to detail and meeting deadlines
  • Effective verbal and written communication skills
  • Exposure to human capital management systems

Pay: $ $25.00 per hour

Expected hours: 40.0 per week

Work Location: Hybrid remote in Pensacola, FL 32526

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