Guest Service Attendant

3 days ago


Collinsville, Illinois, United States City of Collinsville Full time

GUEST SERVICE ATTENDANT

**The Guest Service Attendant position is Seasonal**

(Mid-April through Mid-September with hiring and training beginning as early as December)

The Guest Service Attendant supports daily operations across multiple areas, including the gift shop, front gate, ticket booth, parties and rentals, and concessions as needed. This role is responsible for maintaining order and enforcing venue rules while ensuring a smooth and efficient guest entry process. Guest Service Attendants provide exceptional customer service, assist with crowd control, and help ensure a safe, clean, and welcoming environment throughout the park.

Minimum Qualifications

15 years of age or older

Accurately count money and disperse change

Preferences

Ability to use a computer and various computer programs including Microsoft Office, Google Workspace, and other software programs

Ability to adapt quickly

Individuals who are team oriented with a positive, can-do attitude

Comfortability with public speaking and holding conversations

CPR Certified or the ability to achieve certification by start date

Physical Requirements

Ability to walk, run, stand, sit and complete a variety of motor skills
Ability to walk and/or stand on concrete for the majority of your shift
Ability to bend to the floor and reach overhead
Ability to lift and carry 30-70 pounds regularly to chest height
Ability to hear and see well

Mental Requirements

Ability to demonstrate exceptional punctuality and attendance
Ability to project a positive attitude, manner, and appearance
Ability to think clearly and respond appropriately in an emergency
Ability to demonstrate mature judgment and ethical behavior
Ability to read, write and perform mathematical equations
Ability to work with limited supervision
Ability to multitask
Ability to use knowledge; critical thinking skills; judgment and problem-solving skills to handle situations
Ability to resolve conflict fairly, safely, and in a timely manner

Environmental Conditions

Ability to work staggered shift assignments as necessary including evenings, weekends, and holidays
Ability to work in hot, cold, wet and/or other unpleasant outdoor conditions
Ability to work in a loud, fast-paced environment

Pay Rate

This position is $15.00 per hour.



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