In-Home Onboarding Specialist

3 days ago

San Francisco, California, United States CASA de Maryland Full time $40,000 - $64,000 per year
About Casa

Homes are people's most treasured assets, and yet the ownership experience sucks. We're building a next-generation, personal property manager for every single-family home to make homeownership a joy.

Casa was founded by some of the earliest employees of Uber, CloudKitchens, and Levels. We're backed by an incredible set of leading VC firms and angels, and we're live with paying members.

About the role

As an In-Home Onboarding Specialist, you'll play a foundational role in onboarding new members — capturing the details of their home so Casa can take it from there. Your professionalism, presence, and attention to detail will directly shape the member's first impression.

You'll be the friendly, polished face of Casa during onboarding visits. Together with a teammate, you'll visit member homes to inventory appliances, lighting, safety systems, paint, and more — creating a complete digital profile of the home.

This role blends hospitality, logistics, and light fieldwork. You'll use our specialized app and equipment to document everything cleanly and accurately, ensuring the home is ready for ongoing service.

This is a mobile, field-based role. You must be comfortable entering private spaces, interacting with high-end clients, and operating responsibly and discreetly inside their homes.

Key Responsibilities
  • Conduct detailed, room-by-room inventories of residential homes
  • Photograph appliances, electronics, lighting fixtures, and other home assets
  • Use a camera to create 3D scans and floorplans (training provided)
  • Use a paint scanner to log exact wall colors and finishes
  • Log utility locations, fire safety devices, and other essential home infrastructure
  • Speak with homeowners to gather context, vendors, and preferences
  • Represent Casa with professionalism, courtesy, and discretion at all times
  • Handle equipment carefully and document all work accurately in our app
Required Qualifications
  • At least 2 years of experience in one or more of the following: home services, concierge, logistics, facilities, high-end customer service, or related fields
  • Excellent communication and interpersonal skills
  • Detail-oriented, organized, and able to follow structured workflows
  • Comfortable working in others' homes with professionalism and discretion
  • Ability to lift and carry equipment, move through multi-level homes, and perform hands-on tasks
  • Must have a reliable personal vehicle, valid driver's license, and proof of insurance
  • Tech-savvy: comfortable using apps, iPad, smartphone camera, Bluetooth-connected tools
  • Clear background check required
Preferred Qualifications
  • Experience in property management, real estate, home inventory, in-home services, or inspection/insurance assessments
  • Hospitality or white-glove service background
Compensation & Perks
  • $30/hour starting rate
  • Flexible weekday/weekend scheduling (20–40 hours/week depending on availability)
  • Professional equipment, training, and app access provided
  • Opportunities to grow with a fast-moving startup

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