Customer Service Representative
2 days ago
Only direct applicants will be considered. Staffing agencies and recruiter submissions will not be accepted.
About 360 Management LLC:
At 360 Management LLC, we believe in delivering excellence through innovation, dedication, and people-first values. With a strong commitment to supporting our clients' missions, we specialize in providing administrative and operational solutions that make a measurable impact.
We are a team driven by integrity, collaboration, and accountability. Our work in the healthcare and enrollment services industries reflects our passion for helping people access the resources they need. By joining 360 Management LLC, you become part of a community that values growth, professional development, and supporting employees in achieving their career goals.
Our mission is simple: to create opportunities, enhance efficiency, and build trust with every client and employee relationship. If you're looking to join a fast-growing, mission-driven company where your work makes a difference, 360 Management LLC is the place for you.
Employment at 360 Management LLC is limited to individuals who are U.S. citizens or who are otherwise fully authorized to work in the United States without the need for current or future employment sponsorship. All applicants must be at least 18 years of age at the time of hire.
Job Title: Customer Service Representative
Location: Remote (Must live in Pennsylvania)
Department: Pennsylvania Independent Enrollment Broker
Work Hours: 9:30 am – 6:00 pm, Monday-Friday
Training: 8:30 am – 5:00 pm for 2 weeks
About the Role:
The Customer Service Representative supports the Pennsylvania Independent Enrollment Broker (PA IEB) program under Maximus operations. This position helps seniors and individuals with disabilities access Home and Community-Based Services (HCBS) through Medicaid waiver programs by providing clear information, eligibility screenings, and guidance to ensure individuals can remain independent in their homes and communities.
Responsibilities and Impact:
As a Customer Service Representative, you will:
- Serve as the first point of contact for applicants, families, and providers via phone and email.
- Provide accurate information about waiver programs and conduct eligibility screenings.
- Schedule intake appointments and connect applicants to appropriate enrollment brokers.
- Document applicant interactions and maintain detailed records using internal system.
- Respond to inquiries and escalated complex issues when necessary.
- Demonstrate confidentiality and sensitivity when addressing applicant needs.
- Collaborate with supervisors and team members to continuously improve service delivery.
- Meet established performance, accuracy, and attendance standards.
Minimum Qualifications:
- High School diploma or GED equivalent.
- Prior call center or customer service experience.
- Proficiency in multitasking across multiple computer programs.
- Strong verbal communication skills and professional phone etiquette.
- Ability to learn client-approved scripts and apply them consistently.
- Basic computer/software skills (email, video conferencing, documentation systems).
- Reliable home workspace with privacy, stable high-speed internet, and a wired Ethernet connection.
- Experience in remote or hybrid customer service roles.
- Background in healthcare or human services.
- Knowledge of Medicaid or related healthcare programs.
- Recent call center experience.
- Familiarity with handling confidential information (HIPPA knowledge preferred).
- Three or more years of customer service or human service experience.
- Ability to sit or stand for extended periods while using a computer and phone.
- Frequent hand use for computer operations.
- Clear communication via phone, video, and meetings.
- Ability to lift items up to 25 pounds and move around the workspace.
- Close vision for reading and computer work.
- Maintain an ergonomic and safe home workspace.
$15.75/hr.
After successfully completing a contingency period of at least 120 days with our company, eligible employees will have access to an excellent benefits package, including full insurance and other benefits effective the first of the month following the end of the probationary period. In addition, employees receive paid time off for Pennsylvania state holidays from day one, provided they work their scheduled hours before and after the holiday. Note that successful completion of the contingency period does not guarantee employment or hire by any partner organization.
Why join us?
At 360 Management LLC, we know people are out greatest asset. You'll be part of a team that values:
- A supportive, collaborative work environment
- Professional development and growth opportunities
- Meaningful work that directly helps individuals and families access care and services
- A mission-driven culture that prioritizes quality, teamwork, and impact.
360 Management LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application or hiring process, contact our Human Resource team at [email protected].
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