Call Center Coordinator

2 weeks ago


Gainesville, Georgia, United States Specialty Management Inc DBA Specialty Orthopaedics Full time $30,000 - $50,000 per year

Position Summary:

We are seeking a highly organized, patient-focused Part-Time Call Center Coordinator to join our busy orthopaedic practice. This position plays a key role in ensuring a smooth and efficient communication experience for patients, providers, and staff. The ideal candidate will have excellent phone etiquette, strong multitasking abilities, and a customer service mindset.

Key Responsibilities:

Answer high-volume incoming calls in a courteous and professional manner

Schedule, reschedule, or cancel patient appointments according to provider protocols

Provide accurate information regarding office locations, services, insurance policies, and appointment preparation

Document all patient interactions in the electronic medical record (EMR) system

Route messages appropriately to clinical and administrative staff

Monitor and respond to voicemails and online appointment requests

Assist with call queue management to maintain optimal call flow

Communicate patient concerns and urgent issues promptly to the appropriate department

Support coordination of referrals and pre-authorizations when needed

Participate in staff meetings and training sessions

Qualifications:

High school diploma or equivalent required

Minimum of 1–2 years experience in a medical call center or healthcare office preferred

Knowledge of orthopaedic terminology and services is a plus

Proficiency in EMR systems (e.g., NextGen, Athena, Epic) preferred

Strong verbal communication and interpersonal skills

Ability to work independently in a fast-paced environment

Excellent organizational skills and attention to detail

Bilingual (English/Spanish) is a plus



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