Operations Manager

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

Operations Management – Whatever your commercial business operational leadership title has been, i.e., Operations Manager, Branch Manager, Branch Sales Manager, Operations & Sales Manager, Project Operations Manager or General Manager, if you have an affinity for managing in the service provider industry, apply for Operations Manager at Overhead Door Company of Tampa Bay, a DH Pace Company, Inc. in Tampa, FL.

Leverage your hands-on Management experience to effectively assess current operations and when necessary, recommend and implement approved procedural and/or process changes while always fostering and instilling team building strategies, increasing sales and profitability, and continuing to ensure a high level of customer service is maintained. Will oversee existing customer projects and will ensure the operation realizes an increase in service work revenues for commercial door systems.

If you have a passion for customer service, talent for forming and fostering relationships, and enjoy driving effective operational changes that positively influence the bottom-line, you may really enjoy this very hands-on Operations Manager role.

Position Overview:

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions with full P&L responsibility.
• Make appropriate recommendations for operational and sales procedural/process improvement changes and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meet or exceed the annual financial budget/forecast.
• Leverage operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the "go to resource" for operational assistance, advice, guidance and career mentoring.
• Assist with employee/job scheduling and assist with technical/mechanical trouble shooting and problem resolutions.
• Visit local accounts to for sales opportunities to increase sales revenues and ensure we are meeting customer expectations.
• Ensure staff perform the required daily tasks in their respective areas with utilization of the company's best practices, policies and procedures.

Qualifications:

• Minimum five (5) years of leadership experience managing exempt and non-exempt personnel, P&L, budgets, projects, materials ordering, sales and customer service.
• Bachelor's degree and commercial service provider industry experience preferred.
• Work Hours are 7AM – 5PM Monday - Friday with emergency / after-hours call rotation schedule approximately once a quarter.
• Must be willing and available to Train for a few weeks at our Orlando, FL operation.
• Proficient with Windows based programs and ERP/CRM systems and Power BI a plus.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
• Possess an ability for technical applications and mechanical systems.
• Good driving record and valid driver's license required.

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations
• 401k retirement plan: Including an employer match
• Company paid: Life insurance, short-term disability, & long-term disability
• and more

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)