Technical Support Analyst

1 week ago


San Mateo, California, United States Arena by PTC Full time $90,000 - $120,000 per year

Company Description

Arena by PTC helps companies create innovative products that change the world. Arena unifies product lifecycle management (PLM) and quality management system (QMS) processes, allowing every participant throughout product development and commercialization to work together efficiently. With Arena, dispersed teams accelerate the design and delivery of quality products. For more information, visit Arena at

Role Description

This is a full-time hybrid role for a Technical Support Analyst located in San Mateo, CA, with some work from home acceptable. The Technical Support Analyst will be responsible for providing technical and customer support, troubleshooting issues, ensuring customer satisfaction, and resolving technical problems. Daily tasks include responding to customer inquiries, diagnosing and resolving technical issues, maintaining customer support documentation, and collaborating with different teams to enhance the product experience.

Qualifications

  • Technical Support and Troubleshooting skills
  • Customer Support and Customer Satisfaction skills
  • Strong Analytical Skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and in a team environment
  • Experience in the software or technology industry is a plus
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Familiarity with product lifecycle management (PLM) systems is a plus


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