Sales Support Specialist

The Project Coordinator manages various reporting functions and communicates information to the various divisions in support of the Growth Department. This individual acts as the main liaison between the various departments to include Community Engagement, and Sales Departments (PHSP, Commercial, Medicare, Complete Care and SHP) and our key stakeholders and business partners throughout the organization. S//he will assist and support the business in the analysis of membership and retention data supplying monthly reports supporting Medicaid, CHP, EP, QHP, Commercial, Medicare, CC, SHP. The Project Coordinator will also help design and document work flows, synergies and make appropriate recommendations that will positively impact the business.

Duties//Responsibilities:

• Responsible for coordinating monthly retention files received from Decision Point and distributing to field Marketplace Retention Specialists. This includes summarizing outcomes of dispositions and providing monthly call outcome reports and close ratios. Responsible for coordinating and distributing monthly QHP premium files to Marketplace Facilitated Enrollment team and centralizing call results.
• Assist with designing, testing, implementing, documenting and managing work flows, processes and policies pertaining to system support for the PHSP unit including maintenance and testing the CDOH scheduler platform, Prospect Web Database, SLX and site maintenance systems.
• Participate in relevant entitlement trainings and meetings. Contribute creative solutions for seamless communication and systematic completion of routine and special projects.
• Maintain current working knowledge of sales' system functionality, policies and procedures. Demonstrate working knowledge of regulatory and corporate guidelines. Must stay abreast on changes to all lines of business under the department's umbrella (Medicaid, CHP, EP, QHP, Commercial, Medicare, Complete Care, Senior Health Partners) to ensure processes are current and in compliance with Regulatory, marketing guidelines, and overall corporate policies.
• Manages and reports weekly enrollment call|in reports. Develop and maintain various daily, weekly, monthly, quarterly and ad|hoc business unit reports.
• Make recommendations on potential solutions for deficiencies detected and assume ownership of the task. Prepare power|point presentations to share data with members of the senior and executive management team.
• Work with external clients on an ad|hoc basis and maintain positive working relationship with owner and par hospitals, key providers, and vendors as needed. Imperative to respond to their inquiries in a timely basis and providing resolutions to concerns as expeditiously as possible to perpetuate and solidify their partnership with Healthfirst.
• Manage and maintain the business document retention process and policies for the sales business units.
• Acts as the Privacy Ambassador for the business development unit.
• Must take ownership of tasks, oversee and provide regular updates for projects from planning through solution phase.
• Additional duties as assigned

Minimum Qualifications

• Must be able to travel 75% of the time.
• Experience in Sales (i.e. retails, product, etc.), Marketing and//or Community Outreach Programs.
• Existing Sales or Customer Service related experience dealing with direct to consumer and//or business to business interactions either over the phone or in-person.
• Experience speaking with multi-level audience that can include faith based leaders, elected officials, c-level executives, healthcare professionals, or hospital administrators, etc.
• Experience managing multiple marketing events, including changing deadlines, from beginning to end.
• Experience working across socio-cultural and ethnic backgrounds and environments.
• Experience with basic Microsoft Excel functions to include sorting, filtering and maintaining spreadsheets.
• Experience with creating Microsoft Word documents and merging them with existing Excel spreadsheets to create email blasts, maintain event guest lists and document all tracking forms.
• Experience making modifications and updates to existing Power Point presentations.

• Must be available to work evenings and weekends (as needed).

  Preferred Qualifications

  • Associates degree from an accredited institution.
  • Knowledge of CMS rules and regulations.
  • Experience using AX DYNAMICS, Great Plains and any Imaging Systems.
  • Fluency in one or more of the following languages: Spanish, Cantonese//Mandarin, Fukienese, African dialects, South Asian dialects.
  • Excel experience standardizing reports across multiple sheets, utilizing vLookups and functions//formulas, creating, using and interpreting pivot tables, filtering and formatting to generate desired results.

  License//Certification:

  • Must have vehicle and current Drivers' License

  • Hiring Range*:

    • Greater New York City Area (NY, NJ, CT residents): $67,200 - $97,155
    • All Other Locations (within approved locations): $59,800 - $88,910

    As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

    In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

    • The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.