Specialist, Inside Sales

Reporting to the Senior Manager, Design Studios and Business Development, the Inside Sales Specialist is responsible for influencing and organizing the growth of Glen-Gery Building products by collaborating with customers, salespeople, and distributors. This person will be responsible for lead generation, sample requests, design studio events, as well as managing business development visits and appointments, providing technical and consultative support to clients, architects, and distributors. The specialist will also coordinate with internal teams to ensure alignment with company strategies and deliver exceptional customer experiences.

ABOUT THE COMPANY

Glen-Gery Corporation is a wholly-owned subsidiary of Brickworks Limited. Brickworks Limited ("The Group") is a large Australian-listed group of companies. The Group has been in operation since the early 1900s, has a market capitalization exceeding $2.5 billion, and operates across 3 core business segments: Building Products, Land & Development, and Investments. The Group employs more than 2,000 FTE employees and operates nationally across Australia, recently acquiring Glen-Gery Corporation to add operations in the USA.

Founded in 1890, Glen-Gery Corporation is one of the nation's largest brick manufacturers and operates eight brick manufacturing facilities and one manufactured stone facility. Glen-Gery products are sold nationally through a network of over 500 distributors, as well as, in Canada.

DUTIES AND RESPONSIBILITIES

• Greet and assist executives, clients, architects, and walk-ins with professionalism.
• Develop and maintain strong relationships with BDM's, distributor reps, and distributors.
• Direct sales staff in establishing customers, identifying new leads to increase sales, maintaining overall customer satisfaction and evaluating achievement of sales objectives
• Generate and qualify leads; drive new opportunities to meet sales targets for Design Studio and BDM teams.
• Drive new opportunities through lead qualification and follow-up
• Generate opportunities to drive sales and achieve targets
• Implement and communicate sales strategies aligned with business goals.
• Track job intelligence and specifications through Salesforce.
• Assist with job protection requests and resolve customer complaints promptly.
• Report on competitor activities within market area of responsibility and beyond if applicable
• Report on progress of selling goals and objectives as well as personal accomplishments
• Provide product support, technical information, and design consultations.
• Confirm and schedule design studio appointments and coordinate events
• Attend networking events to develop new business relationships
• Confirm and schedule design studio appointments through shared calendars.
• Partner with the location/Events Manager to manage events and conferences, as well as address potential problems that might arise
• Attend all events (where appropriate) to create and maintain relationships with existing and potential customers.
• Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed. 
• Provide operational support in the NYC design studio, handling customer requests and inquiries.
• Support onboarding and training for new reps and distribution partners.

REQUIRED SKILLS/ABILITIES

• Good organizational and communication skills
• Proficient in AV and technology
• Advanced computer skills
• Exceptional customer service skills
• Detail oriented and accurate
• Self-motivated
• Ability to create sample boards
• Ability to work under pressure and multi-task
• Experience with color consultancy preferred
• Ability to establish and maintain strong working relationships
• Flexibility with schedule to assist and support our other locations

QUALIFICATIONS:

• College degree in business/marketing, architectural, interior design, engineering or equivalent experience
• Knowledge of building product materials, property, real-estate and construction industry preferred
• 3-5 years previous experience in sales/customer service preferred but not essential.
• Ability to travel

This job description is not intended to be all inclusive and as such, the employee will also be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.

Equal Opportunity Employer