SERVICE ADVISOR

2 weeks ago

Pensacola, Florida, United States Allen Turner Automotive Full time
Job Details Allen Turner Hyundai - Pensacola, FL Description

Are you a high performing Service Advisor looking for a dealership that rewards results? At Allen Turner Hyundai in Pensacola, FL, we are looking for an experienced professional who knows how to lead in the service drive, build lasting customer relationships, and boost profitability while working for one of the top dealerships in the region.

Compensation: Base salary plus commission

Benefits

  • Medical, dental, and vision insurance

  • Long and short-term disability and life insurance

  • Matching 401(k) plan and profit sharing

  • Paid vacation and holidays

  • 5-day work week

  • Employee vehicle purchase program

  • Regular employee events and recognition (service awards, holiday parties, food truck Fridays, and more)

  • Friendly, professional, and team-oriented work environment

  • Opportunities for career growth and advancement

Job Duties

  • Oversee service orders and flow of the Drive Lane to ensure customers receive prompt, courteous, and effective service

  • Take ownership of the customer experience by performing tasks that leave a positive, lasting impression

  • Provide concierge-style support for owner inquiries, in person or by phone, to ensure smooth handling

  • Ensure technician time is consistently sold and maximized for service revenue

  • Distribute repair work efficiently among technicians

  • Answer technical questions regarding vehicle issues, warranties, repairs, and services

  • Maintain Customer Happiness scores at or above company standards

  • Assist in diagnosing vehicle problems and ordering necessary parts and tools

  • Oversee warranty claim processing and help train and supervise service department staff

  • Set schedules and assign tasks within the service department

  • Reinforce company policies and uphold operational standards

  • Promote compliance with all applicable laws and regulations

  • Maintain strong relationships with factory representatives and promote positive employee morale

  • Collaborate with upper management on hiring decisions and disciplinary actions within the department

Qualifications Qualifications

  • Minimum 2–3 years of Service Advisor experience at a dealership or high-volume repair facility

  • Strong knowledge of vehicle systems, diagnostics, and service processes

  • Excellent customer service and communication skills

  • Positive, professional attitude with a strong work ethic

  • Proven ability to manage and mentor others

  • Strong organizational and time management skills

  • Well-groomed, professional appearance

  • Demonstrated record of service and sales success

  • High CSI (Customer Satisfaction Index) results and customer retention history

  • Valid driver's license with a clean driving record

  • Must be able to satisfactorily pass a pre-employment background check and drug screening

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