Retail Manager

1 week ago


Harwich Center, Massachusetts, United States EOS Hospitality Full time

Job Details

Description
ESSENTIAL DUTIES AND RESPONSIBILITIES

Merchandising and Buying

  • Serve as primary buyer for the resort shop, meeting with vendors and product representatives to identify and select luxury goods and gifts that align with the resort's brand standards
  • Display strong merchandising skills with keen attention to visual presentation and detail
  • Curate a distinctive collection of high-quality merchandise that appeals to the resort's discerning clientele
  • Stay informed of current trends in luxury retail and resort gift shop offerings

Operations Management

  • Oversee all daily operations of the Wequassett Resort Shop
  • Coordinate monthly physical inventory of all merchandise and stock and ensure timely submission to the finance department
  • Ensure all pricing is accurate and in accordance with budget and departmental goals
  • Monitor sales performance and adjust strategies to meet revenue targets
  • Maintain organized stockrooms and ensure proper rotation of merchandise

Team Leadership

  • Recruit, interview, select, and train seasonal sales personnel
  • Schedule and supervise shop staff to ensure appropriate coverage
  • Foster a team environment focused on exceptional customer service
  • Conduct performance evaluations and provide ongoing coaching and development
  • Lead by example in delivering five-star customer experiences

Customer Service

  • Provide personalized, high-level customer service to resort guests
  • Handle customer inquiries, special requests, and resolve any concerns professionally
  • Create a welcoming and luxurious shopping environment
  • Build relationships with returning guests and anticipate their needs

Collaboration and Communication

  • Work closely with other resort departments to support overall guest experience
  • Communicate effectively with management regarding inventory needs, sales trends, and operational matters
  • Participate in resort meetings and initiatives as needed
  • Maintain professional relationships with vendors and sales representatives

Experience
QUALIFICATIONS AND REQUIREMENTS

  • 2-3 years of supervisory experience in a retail or merchandising environment required
  • Hotel or resort experience is helpful but not required
  • Proven track record in visual merchandising and product selection
  • Experience with inventory management and retail operations

Skills and Competencies

  • Strong eye for detail and visual merchandising
  • Excellent customer service skills with ability to engage with luxury clientele
  • Strong communication skills, both written and verbal
  • Proficient computer skills, including point-of-sale systems and Microsoft Office
  • Ability to work collaboratively across departments
  • Strong organizational and time management abilities
  • Financial acumen with understanding of budgets and profit margins
  • Professional demeanor appropriate for a five-star resort environment
  • Self-motivated with ability to work independently
  • Flexible and adaptable to the needs of a seasonal operation
  • Passionate about retail and creating exceptional guest experiences
  • Detail-oriented with high standards for quality

Physical Requirements

  • Ability to stand for extended periods up to 10 hours per day
  • Ability to lift and move merchandise (up to 25-30 pounds)
  • Availability to work flexible hours, including weekends and holidays as needed during the season

SEASONAL POSITION

This is a seasonal position aligned with the resort's operating calendar. Specific start and end dates will be communicated during the interview process.

Hourly Pay Range: $25 - $30 / hour based on qualifications


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