Retail Manager
1 week ago
Job Details
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Merchandising and Buying
- Serve as primary buyer for the resort shop, meeting with vendors and product representatives to identify and select luxury goods and gifts that align with the resort's brand standards
- Display strong merchandising skills with keen attention to visual presentation and detail
- Curate a distinctive collection of high-quality merchandise that appeals to the resort's discerning clientele
- Stay informed of current trends in luxury retail and resort gift shop offerings
Operations Management
- Oversee all daily operations of the Wequassett Resort Shop
- Coordinate monthly physical inventory of all merchandise and stock and ensure timely submission to the finance department
- Ensure all pricing is accurate and in accordance with budget and departmental goals
- Monitor sales performance and adjust strategies to meet revenue targets
- Maintain organized stockrooms and ensure proper rotation of merchandise
Team Leadership
- Recruit, interview, select, and train seasonal sales personnel
- Schedule and supervise shop staff to ensure appropriate coverage
- Foster a team environment focused on exceptional customer service
- Conduct performance evaluations and provide ongoing coaching and development
- Lead by example in delivering five-star customer experiences
Customer Service
- Provide personalized, high-level customer service to resort guests
- Handle customer inquiries, special requests, and resolve any concerns professionally
- Create a welcoming and luxurious shopping environment
- Build relationships with returning guests and anticipate their needs
Collaboration and Communication
- Work closely with other resort departments to support overall guest experience
- Communicate effectively with management regarding inventory needs, sales trends, and operational matters
- Participate in resort meetings and initiatives as needed
- Maintain professional relationships with vendors and sales representatives
Experience
QUALIFICATIONS AND REQUIREMENTS
- 2-3 years of supervisory experience in a retail or merchandising environment required
- Hotel or resort experience is helpful but not required
- Proven track record in visual merchandising and product selection
- Experience with inventory management and retail operations
Skills and Competencies
- Strong eye for detail and visual merchandising
- Excellent customer service skills with ability to engage with luxury clientele
- Strong communication skills, both written and verbal
- Proficient computer skills, including point-of-sale systems and Microsoft Office
- Ability to work collaboratively across departments
- Strong organizational and time management abilities
- Financial acumen with understanding of budgets and profit margins
- Professional demeanor appropriate for a five-star resort environment
- Self-motivated with ability to work independently
- Flexible and adaptable to the needs of a seasonal operation
- Passionate about retail and creating exceptional guest experiences
- Detail-oriented with high standards for quality
Physical Requirements
- Ability to stand for extended periods up to 10 hours per day
- Ability to lift and move merchandise (up to 25-30 pounds)
- Availability to work flexible hours, including weekends and holidays as needed during the season
SEASONAL POSITION
This is a seasonal position aligned with the resort's operating calendar. Specific start and end dates will be communicated during the interview process.
Hourly Pay Range: $25 - $30 / hour based on qualifications
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