Connected Care Coach

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Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.

Summary of Position

The Connected Care Coach is responsible for proactively contacting identified members to drive behavior changes and positively impact clinical outcomes.

Please note that this team provides 24/7/365 support to our members, including nights, weekends, and holidays.

Essential Duties and Responsibilities

• Conduct member outreach to drive behavior change and positively impact clinical outcomes (95%)
• Actively engage with members via a variety of communication tools including telephone, email, text, virtual application, and coaching conversations to provide feedback and support, answer questions, share resources, and hold members accountable to their goals.
• Utilize a coaching approach congruent with motivational Interviewing in order to empower members to be able to effectively self-manage their own chronic condition(s) and health.
• Refer members for support and education for conditions as needed based on clinical care guidelines.
• Maintain accurate and thorough case documentation to the standards set by Teladoc Health.
• Complete administrative duties essential for smooth operation
• Support corporate initiatives and special projects as needed (5%)

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

• Ability to work between the hours of 5:30am-11:30pm CST, including, but not limited to, one weekend day.
• Excellent written and verbal communication skills
• Exceptional time management and organizational skills
• Analytical and critical thinking skills which enable to work autonomously in a responsible, efficient manner
• Possess excellent customer service and interpersonal skills to provide a consistently high-quality member experience.
• Flexible and able to work in a fast-paced environment
• Adaptable, innovative, and embraces teamwork and change.
• Able to learn and effectively utilize multiple technology platforms including but not limited to MS word, Excel, PowerPoint, Outlook 365, Microsoft Teams, SharePoint, OneDrive, Salesforce, and Jira
• Bilingual Spanish and English, preferred

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Required license or credential needed to perform job: NA

The below qualifications, knowledge, experience, and/or background are required for this role.

• Bachelor's Degree in relevant discipline or a certified Medical Assistant (MA), Licensed Practical Nurse (LPN), Licensed Vocational Nurse (LVN), Emergency Medical Technician (EMT), or Paramedic
• 2+ years experience in a healthcare delivery or related environment

Travel: 10%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

The base salary range for this position is $24-26/hourly. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here

: Teladoc Health Benefits 2025

. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available

at this link.