Client Success Manager
2 weeks ago
Job DescriptionThe SCO Field Logistics Manager oversees all day-to-day responsibilities for their assigned clinical program or assigned facilities. This position manages and directs supply chain services for assigned facility to include replenishment, put-away, receiving, distribution, and special orders. This position is responsible for the successful implementation of system initiatives and continuous improvement programs throughout their assigned facilities or clinical program including the monitoring and utilization of key performance indicators associated with projects. This position plans, organizes, directs, and staffs to maintain and improve functions. The incumbent ensures optimal utilization of Field Logistics programs and SCO policies and procedures to reduce costs to facilities and patientsSchedule: Full-timeHours: 40+ per weekVariable start times as neededThis position interacts directly with Intermountain Healthcare facility caregivers including leadership, end-users, and other stakeholders. The incumbent oversees all Supply Chain logistics including inventory management, Continuous Improvement, Safety, and Staffing for assigned facilities. Local position level and corresponding grade level is determined by leveling guidance documentation maintained by SCO Field Logistics leadership with support of Human Resources.EssentialsFIELD LOGISTICS FUNCTIONS: Manages daily Field Logistics operations for departments, clinical programs, and facilities. Interact with physicians, managers, suppliers, and SCO personnel. Ensures timely and efficient supply and service management. Oversees inventory, contract compliance, product substitutes, standardization, and budget control. Ensures SOP compliance and staff training in Inventory Tools. Addresses department needs.CLIENT RELATIONS: Supports supply logistics for departments or clinical service lines, including implementation, recall management, and regulatory compliance. Resolves issues and improves processes with medical staff, caregivers, peers, patients, and the public.PLANNING & ORGANIZING: Monitors product utilization and ensures compliance with standardized processes. Collaborates with departments and supply chain leadership to optimize Field Logistics functions.PERSONNEL MANAGEMENT: Manages staffing, training, work planning, and scheduling. Uses Dashboards and Huddle Boards for staff activities. Handles selection, hiring, onboarding, training, and development. Conducts performance appraisals and provides coaching. Leads staff to meet department goals and values team development.CONTINUOUS IMPROVEMENT: Identifies opportunities to improve logistics efficiency. Supports cost containment by participating in work groups. Engages in the Continuous Improvement Program to enhance SCO workflow.SAFETY: Ensures safe and effective implementation of systems, tools, and processes. Supports Safety Programs and zero harm initiatives.FINANCE/BUDGET: Manages department budget for financial viability. Coordinates inventory metrics and spending with clinical programs. Monitors expenses to ensure optimal Net Operating Income. Pursues cost containment and revenue-generating opportunities. Prepares financial reports and analysis.ADMINISTRATION CONTROL: Represents SCO in collaboration with facility managers and leadership. Participates in facility meetings and initiatives. Ensures compliance with regulations and leads Error-Prevention Techniques. Reviews SOPs, policies, and guidelines annually. Ensures contract compliance.Manager Level: Beds | Bins | DeptsFLT Inv Ops Mgr II:
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