Senior Operations Manager

As the
Senior
Operations Manager
of IDEXX's Elmhurst, IL veterinary reference lab, you will be overseeing the direct management and day to day operations of one of our core North American lab locations. The focus on enhancing the lives of people and pets starts with our own employees; empowering them to achieve their goals by focusing on continuous improvement and supporting the strong collaboration and inclusiveness that exist in our team. You will be joining an innovative and fast-paced work environment with a strong focus on employee culture and development. This is a full-time role with competitive benefits and performance incentives.

IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools.

Want to learn more about this position? Check out what our employees have to say

• Why Ashley L., Labs Manager, Chose IDEXX
• The Culture in IDEXX Labs with Lauren A., Labs Supervisor
• Development Opportunities Labs for Ashley L., Labs Manager

In this role…

• You will serve as a big-picture people leader to a staff of 100+ people, with a goal and mission to drive results and help people embrace change.
• You will leverage your leadership abilities to coordinate day to day lab operations, including business planning, people management, and delivering results.
• You will manage the overall business goals and results of one of IDEXX's busiest North American Reference Lab locations. You will have overall responsibility for achieving revenue and profitability goals.
• You will manage staffing, including a supervisory staff of 10+ leaders: assigning work, establishing performance metrics, monitoring activities, and evaluating performance.
• You will maintain a strong focus on employee culture and development.
• You will lead the development of laboratory budget, policies, and procedures.
• You will develop and implement strategies to increase efficiency, maintain quality and ensure continuous improvement of policies, systems, and procedures.

What do you need to succeed?

• You will have in-depth (5-7+ years) experience overseeing or managing a large, fast-paced, high-volume work environment across multiple shifts.
• While not required, having a bachelor's degree in a science or related (business) field is preferred.
• You have proven successful track record of managing a large team with a focus on employee performance, empowerment, and development skills.
• You're an experienced change agent, preferably with Lean experience, and you have applied/implemented this experience in a Lean manufacturing/operations environment
• You have experience with multi-tiered leadership.
• You can adapt departmental plans and priorities to address resource and the operational challenges of a global company.
• You have developed and/or implemented strategies in place for keeping frontline employees engaged.
• You excel at organizing, prioritizing and directing work activities.
• You have a track record of successful project management skills and abilities.
• You have strong communication skills, both verbal and written, with an ability to effectively present information to various audiences including senior management and those who report to you.
• You are proficient in the use of Excel, Word, Tableau, and other PC applications and are comfortable with high computer use.
• This is a laboratory, so there is potential exposure to biohazards, agents known to cause zoonotic diseases, and hazardous chemicals.

What You Can Expect From Us

• Salary rate targeting: $165,000 - $175,000, based on experience
• Opportunity for performance based annual merit increase
• Health / Dental / Vision Benefits day one of employment
• Opportunity for annual cash bonus
• 5% matching 401k
• On the job training and career advancement opportunities
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Schedule

• Candidates must be open to a flexible schedule; our labs run 24 hours a day, 7 days a week. You may be asked to work during 1st, 2nd, or 3rd shift for different periods of time.
• The schedule may vary depending on business needs.

Why IDEXX?
We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

This
Senior
Operations Manager
position will be based out of our Elmhurst, IL location.
Does this sound like the opportunity for you?
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