Account Manager

1 week ago


Green Bay, Wisconsin, United States Russell Tobin Full time

Account Manager – HSA/TPA – Contract Opportunity

Join a Customer-Focused Financial Services Team


Location:
Green Bay, WI


Work Setup:
100% Onsite


Start Date:
ASAP


Contract Duration:
Through April 30, 2026


Pay:
$25/hour


Schedule:
Full-time | 8:30 AM – 5:30 PM (occasional late shifts 10:00 AM – 7:00 PM)

We're seeking an
Account Manager – HSA/TPA
to join a dynamic team within a respected financial services organization. This role is perfect for customer service professionals with experience in
health savings accounts (HSA), flexible spending (FSA), COBRA, or third-party administration (TPA)
who thrive in a fast-paced and client-driven environment.

What You'll Do:


• Provide
inbound and outbound call support
to participants regarding HSA, Flex, and COBRA accounts


• Deliver online support and assistance for participant inquiries and transactions


• Handle
mailing, documentation, and transactional processing
accurately and efficiently


• Support consultants and business partners with the goal of
client satisfaction and retention


• Resolve participant issues promptly via phone and email while maintaining professionalism and empathy


• Maintain and document all client interactions in the management system


• Collaborate with internal departments to address participant concerns and improve processes


• Stay current on relevant
regulations, policies, and product knowledge
across all Associated Benefits Connection offerings


• Assist in maintaining department service levels by ensuring "no backlog" of work items

What We're Looking For:

High school diploma required; Bachelor's degree in
Communications, Business, or related field
preferred


1–3 years of customer service experience
required

Experience in
Insurance, HSA, FSA, or TPA industry
preferred

Excellent communication, problem-solving, and multitasking skills

Strong attention to detail and ability to handle sensitive client information

Proficiency with Microsoft Office and online client management tools

Why Join Us?

This is a great opportunity to contribute to a customer-first organization where your work helps individuals and businesses manage their benefits and accounts effectively. You'll gain valuable industry experience and enjoy the chance to work with a supportive, professional team.


Apply now
to take the next step in your career in benefits administration and financial services


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