Account Manager
1 week ago
Account Manager – HSA/TPA – Contract Opportunity
Join a Customer-Focused Financial Services Team
Location:
Green Bay, WI
Work Setup:
100% Onsite
Start Date:
ASAP
Contract Duration:
Through April 30, 2026
Pay:
$25/hour
Schedule:
Full-time | 8:30 AM – 5:30 PM (occasional late shifts 10:00 AM – 7:00 PM)
We're seeking an
Account Manager – HSA/TPA
to join a dynamic team within a respected financial services organization. This role is perfect for customer service professionals with experience in
health savings accounts (HSA), flexible spending (FSA), COBRA, or third-party administration (TPA)
who thrive in a fast-paced and client-driven environment.
What You'll Do:
• Provide
inbound and outbound call support
to participants regarding HSA, Flex, and COBRA accounts
• Deliver online support and assistance for participant inquiries and transactions
• Handle
mailing, documentation, and transactional processing
accurately and efficiently
• Support consultants and business partners with the goal of
client satisfaction and retention
• Resolve participant issues promptly via phone and email while maintaining professionalism and empathy
• Maintain and document all client interactions in the management system
• Collaborate with internal departments to address participant concerns and improve processes
• Stay current on relevant
regulations, policies, and product knowledge
across all Associated Benefits Connection offerings
• Assist in maintaining department service levels by ensuring "no backlog" of work items
What We're Looking For:
High school diploma required; Bachelor's degree in
Communications, Business, or related field
preferred
1–3 years of customer service experience
required
Experience in
Insurance, HSA, FSA, or TPA industry
preferred
Excellent communication, problem-solving, and multitasking skills
Strong attention to detail and ability to handle sensitive client information
Proficiency with Microsoft Office and online client management tools
Why Join Us?
This is a great opportunity to contribute to a customer-first organization where your work helps individuals and businesses manage their benefits and accounts effectively. You'll gain valuable industry experience and enjoy the chance to work with a supportive, professional team.
Apply now
to take the next step in your career in benefits administration and financial services
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