Director of ICF Residential Services

Description
Director of ICF Residential Services
Job Description
Reports to: VP of Residential

Pay Range: $85,000 - $95,000 Annually

Schedule: Full-time

FLSA Status/CBA: Exempt, Non-union

Benefits Eligibility: Managers Exempt

Job Summary
Are you a passionate leader dedicated to making a tangible difference in the lives of individuals with intellectual and developmental disabilities? Do you thrive on creating supportive, high-quality residential environments?

Home of Guiding Hands is seeking a
Director of ICF Residential Services
to lead, manage, and hold accountable our teams supporting our Intermediate Care Facilities (ICF). In this role, you'll oversee all aspects of our residential programs, ensuring they not only meet but exceed the high standards set by federal and state regulations, including Title 17, Title 22, and DDS guidelines.

You'll be the driving force behind our person-centered approach, working closely with a talented multidisciplinary team of nurses, behavioral specialists, and direct support professionals. Your leadership will be crucial in fostering a collaborative environment that develops and implements individualized care plans tailored to each resident's unique needs and aspirations.

Beyond day-to-day operations, you'll be instrumental in shaping the future of our programs. This includes:

• Leading and mentoring our Qualified Intellectual Disabilities Professionals (QIDPs).
• Driving quality assurance and operational effectiveness.
• Overseeing staff development and training initiatives.
• Managing client referral screenings and staff applicant processing.

This is more than a job; it's a chance to build on your proven track record of regulatory compliance and operational excellence while making a profound impact on the lives of those we serve. If you're ready to take on this key leadership role and help us continue our mission of providing exceptional care, we encourage you to apply.

What You'll Be Doing
Team Leadership

• Lead, manage, and hold QIDPs accountable for clinical and operational excellence across all ICF homes.

Compliance & Quality Assurance

• Ensure ongoing compliance with ICF/IID regulations, Title 17, Title 22, and DDS standards.
• Track and ensure compliance for all mandatory staff trainings and certifications (Relias, CPR/First Aid, Medication Administration, ProAct, etc.).
• Lead incident response, audits, and survey preparedness, and implement appropriate corrective actions.

Client & Family Services

• Guide implementation of Individual Program Plans (IPPs) and clinical services using an interdisciplinary approach.
• Manage and coordinate client referral screening and intake processing.
• Support care coordination with medical providers, families, and community partners.

Staff & Operations Management

• Oversee applicant screening and hiring in collaboration with HR, ensuring the right people are in the right seats.
• Provide systems training and onboarding to Residential Supervisory staff to ensure a strong infrastructure and performance.
• Facilitate the Human Rights Committee process, including meeting coordination, documentation, and staff education.
• Monitor and manage ICF program budgets and resources in alignment with agency expectations.
• Participate in on-call rotation and respond to emergencies with professionalism and urgency.
• Other duties as assigned.

Qualifications
*What You'll Bring To The Role:*

• Education: You have a Bachelor's degree in Human Services, Social Work, Psychology, or a related field (a Master's is preferred).
• Experience: You bring at least 5 years of experience in IDD or ICF/IID services, with a minimum of 3 years in a leadership role.
• Expertise: You are an expert in regulatory compliance and clinical coordination for ICF/IID programs.
• Leadership Skills: You have a proven ability to Lead, Manage, and hold teams Accountable (LMA).
• Communication: You possess excellent leadership, organizational, and communication skills.
• Licensing: You have a valid CA driver's license with at least 2 years of licensed driving experience and an acceptable driving record.
• Certifications: You are able to obtain CPR and First Aid certification, Pro-Act, and Medication Administration.
• Health and Safety: You are willing to complete a pre-employment physical and a negative Tuberculosis screen, and update them annually.

Our Values
Innovation
– We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things, we can achieve exceptional results. Our drive for success is shared by all. Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.

Collaboration
– We believe that working together collaboratively is the foundation of a culture that values teamwork, communication, and cooperation. This belief is central to every part of our business, both internally and externally, and strengthens our community.

Accountability
– We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable, we build trust and maintain the respect of our stakeholders.

Respect
– We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect, we can foster a positive and supportive work environment. We treat others as we would want to be treated.

Empathy
– We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues, clients, and stakeholders to meet them with kindness and compassion

Physical Requirements/Work Environment
This job operates in a residential home environment. The employee is frequently required to stand, walk, and sit. The employee may frequently move to interact with fellow employees and/or clients. Additionally, the individual may be required to lift objects weighing up to 50 pounds. Specific abilities required by this job include utilizing wheelchairs, gait belts, Hoyer lifts, and using the buddy system to lift over 50 pounds.

Equal Opportunity Employer Statement
Home of Guiding Hands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

About HGH
Home of Guiding Hands is a non-profit organization that was established in 1967 by a small group of dedicated and ambitious community members. The Mission of HGH is "to improve the lives of those we serve". We support children and adults in San Diego and Imperial Counties with intellectual and developmental disabilities, such as Down syndrome, epilepsy, autism, and cerebral palsy. We provide a full continuum of care including residential care in specialized group homes, independent living support, respite care, and adult foster home services. Additionally, we provide early childhood assessments and services, tailored day support, Life Planning workshops, county-wide transportation services, and on-site activities at our resource center.