Central Intake Coordinator
1 week ago
About HIDEF Physical Therapy
We're not your average PT clinic.
HIDEF Physical Therapy is a fast-growing, performance-driven physical therapy company with six locations across the greater Seattle area. We help athletes, active adults, and post-op patients get back to doing what they love — faster and stronger.
We're building something different — an elite brand that delivers top-tier results, a patient experience that actually feels human, and a team that genuinely loves coming to work.
Now, we're looking for a Central Intake Coordinator who thrives on connecting with people, creating first impressions that matter, and filling our clinics with motivated patients.
The Role
As our Central Intake Coordinator, you'll be the first voice of HIDEF.
You'll work every inbound lead (website, calls, referrals, campaigns, etc.), follow up with unbooked inquiries, and make sure every potential patient gets scheduled for their evaluation — fast.
Your mission: Turn interest into appointments.
This role blends customer service, communication, and sales psychology. If you like talking to people, staying organized, and being the person who makes things happen — this job is for you.
Responsibilities
- Respond quickly and professionally to all new patient inquiries (calls, web forms, email, texts).
- Convert leads into booked appointments across all HIDEF locations.
- Manage daily follow-ups with unbooked leads and reactivation lists.
- Communicate with clinic teams to ensure smooth handoff of new patients.
- Track lead sources and scheduling KPIs to help the team optimize campaigns.
- Support marketing events or promotions with timely outreach.
- Deliver a high-energy, human, "HIDEF-level" first impression to every patient.
Ideal Candidate
- Thrives in a fast-paced environment.
- Excellent communicator — clear, warm, and confident on the phone.
- Organized and detail-oriented (you love lists and systems).
- Has some experience in customer service, scheduling, sales, or medical front office.
- Tech-savvy with CRMs, EMRs, and spreadsheets.
- Bonus points: experience in physical therapy, fitness, or healthcare environments.
Job Type: Full-time
Pay: $ $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Covington, WA 98042
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