Automotive Service BDC

1 week ago

Kent, Washington, United States Bowen Scarff Ford Full time
Job description

Looking for a highly experienced automotive Service BDC rep to join our amazing service team. Ideal candidate has multiple years of experience in a domestic dealership bdc or appointment coordinator position and comfortable taking automotive repair appointment questions. Must be capable of handling large volume of calls / Primary business site is at 1157 Central Ave North, Kent WA 98032

Pay Range $20-$22 Plus Incentive

Why Work at Bowen Scarff Ford?

  • 65 Years providing Excellent Customer Service with a fantastic reputation
  • 100% Employee Medical, Dental and Vision Insurance
  • Paid Time off
  • 401K with up to 3% Match
  • Employee discounts on Vehicles, Service and Parts
  • Professional growth and development training on a quarterly basis.

Here is what you will be doing:

  • Screen inbound & outbound calls to generate service appointments via phone or internet
  • Handle all incoming service calls
  • Set service appointments
  • Work with outbound call lists accordingly to set an appointment for service due, manufacturer campaigns, parts ordered, etc
  • Handle all incoming service calls
  • Set service appointments in appointment system
  • Prioritize filling gaps in the current schedule and balancing proper work mix based on store capacity levels per skill level
  • Provide outstanding customer service with problem solving skills & product knowledge
  • Establishes and attains goals developed by management of providing the customer with excellent service and responsive follow up aimed at increasing sales results

Here is what you will need:

  • High school diploma/GED required
  • Enthusiastic and motivated individual seeking an opportunity to be successful
  • Engaging personality with strong communication and customer service skills that come across on the phone
  • Proficient on multi line phone system & computer software such as Teams, VOIP phone systems, Zoom, Microsoft word, Microsoft excel, Microsoft outlook, and Google.
  • Must be organized, detailed oriented, able to multitask, and have great listening skills.
  • Previous customer service experience is a huge plus
  • Must be submit to pre-employment screening to include criminal background check and drug screening
  • High School Diploma/GED is required

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