Executive Director

10 hours ago

New York, New York, United States JPMorgan Chase Full time

Looking for a driven and enthusiastic leader to facilitate and deliver a game-changing process and capability transformation roadmap across Card Marketing.  

As an Executive Director - Head of Delivery Management within Card Marketing Transformation, you will take an innovative and diligent approach to establish and lead an agile-driven governance model across five Card Marketing Transformation pillars. You will oversee program management, capability prioritization, user acceptance testing, and stakeholder communications. As the day-to-day glue, you will unite teams across Card Marketing to achieve strategic objectives and serve as the single leader responsible for providing updates on status and progress throughout the transformation. You will lead a team of marketing transformation program managers and user acceptance testers to accelerate a roadmap that will radically elevate the planning, managing, and activate campaigns in the industry's largest marketing execution space.  
 

Job Responsibilities:

  • Serve as a thought-leader who drives multiple, concurrent strategic, complex, and highly visible programs
  • Establish and maintain a single, prioritized backlog across five Card Marketing Transformation pillars, ensuring strategic alignment with organizational goals
  • Oversee transformation organizational health and ongoing governance model, including agile-driven capability planning and prioritization with multiple Product and Technology partners
  • Establish an agile-driven user acceptance testing and change management program, rooted in rapid, continuous delivery principles (including scalable testing strategies and repeatable change management structures) 
  • Communicate to all levels of the organization (senior executive leadership and cross-functional stakeholders) through compelling, impactful storytelling (i.e. presentation decks, monthly newsletter)
  • Ensure there is communication, alignment, and coordination across all stakeholders by facilitating project status presentations; communicate effectively with peers, cross-functional team members, and senior stakeholders
  • Create an environment where all voices can be heard and ideas are openly welcomed and debated; establish trust with peers, partners, and executive sponsors
  • Be a champion for both business and culture transformation, leading with consistency, integrity, and humility
     

Required Qualifications, capabilities and skills:

  • Minimum 10 years of related experience - Program Management and product owner related experience
  • End to end program delivery experience – including understanding of best practices, tools, and processes 
  • Proven ability to manage a team through ambiguity typical of a large-scale business initiative and define path forward 
  • Proven ability to create senior executive leadership presentations 
  • High aptitude with agile best practices and collaboration tools (e.g. Confluence, JIRA, Microsoft Teams) 

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