IT Desktop Support

6 days ago

Boston, Massachusetts, United States Sky Systems, Inc. (SkySys) Full time

Job Title: IT Desktop Support

Job description:

  • Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
  • Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50 lbs.
  • Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
  • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to
  • monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
  • Experienced in repeat call analysis and developing preventive actions.
  • Experienced in Problem management.
  • Excellent written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.
  • Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
  • Experience of ticketing tools (ServiceNow / Remedy etc.).

Must haves:

  • Desktop imaging
  • Application Installation / support
  • Outlook issues troubleshooting
  • Printer related troubleshooting
  • Conference room management
  • Knowledge on ticketing tool

Non-Technical

  • Good Customer management skill
  • Good in oral and written communication
  • Able to interact and work with customers at different levels
  • Driven and result oriented
  • Passionate about the work
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules

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