IT Support Intern

3 days ago

Boston, Massachusetts, United States Pine Street Inn Full time $25,000 - $50,000 per year

Description
SCHEDULE:
Monday - Friday

Pays $ $25.00 per hour
(Salary ranges provided are based on relevant experience and skill set)
Location: Pine Street Inn
– Boston, MA (HQ at and satellite offices, all within Boston Metro)

Overview
Pine Street Inn is seeking a motivated and dependable IT Support Intern for an approximately six-month term to assist with key technology initiatives. This internship offers hands-on experience in system upgrades, Microsoft 365 transitions, and end-user support within a dynamic nonprofit environment.

Key Project: Technology Upgrade Initiative:

  • Assist with upgrading workstations from Windows 10 to Windows 11
  • Help transition staff from Microsoft Office 2016 to Office 365
  • Work primarily at our headquarters, with periodic travel to satellite offices, independently or alongside IT staff

Responsibilities

  • Prepare and deploy new workstations with updated OS and software
  • Support basic troubleshooting during and after transitions ? Unplug, transport, and reconnect IT equipment (monitors, desktops, cables, docking stations, etc.)
  • Document completed moves and deployments
  • Follow guidance from IT staff and Operations Manager

Requirements
Qualifications:

  • Currently pursuing or recently completed a degree or certification in Information Technology, Computer Science, or a related field
  • Prior experience in a technical support or desktop deployment role (including school or volunteer-based projects) preferred
  • Familiarity with Microsoft Windows operating systems and Microsoft Office products
  • Must possess a valid driver's license and maintain a clean driving record, as required by Pine Street Inn.
  • Ability to lift and carry computer equipment (up to 40 lbs)
  • Strong problem-solving and communication skills
  • Reliable, punctual, and able to work both independently and as part of a team

Benefits

  • Gain hands-on experience with real-world IT infrastructure and upgrade projects
  • Exposure to enterprise IT operations in a mission-driven nonprofit environment
  • Opportunity to work with and learn from experienced IT professionals

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