Front Desk Operations Coordinator

APPLICATION INSTRUCTIONS — READ CAREFULLY

To be considered, you must complete both steps below:

1. Apply with your résumé through Indeed
2. Email a single PDF or Word document to:

Your document must contain your answers to the three required questions listed below.

Applications without this emailed document will not be reviewed.

To confirm you followed directions, put the word PRECISION at the very top of your document.

Three required questions:

• Describe a fast-paced workday you handled successfully.
• What does "running an organized front desk" mean to you?
• Give an example of a time you took initiative without being asked.

Introduction

We're not hiring an average front desk person.

We're hiring the person who runs the front desk.

Someone who takes ownership, thrives in a fast-paced environment, and brings consistency, organization, and confident warmth to every interaction.

If you're sharp, reliable, and like being the steady force everyone depends on, then you'll fit right in here.

If you're easily overwhelmed, disorganized, or need constant direction then this isn't the job for you.

About the Role

This position handles new patient intake and established patient flow.

You keep the day tight, structured, and moving.

You'll:

• Coordinate and manage a constantly moving schedule with precision
• Guide patients through check-in, check-out, rescheduling, and payments
• Direct new patient calls and match them to the right appointment slots
• Keep the clinic running on time by controlling patient flow
• Communicate clearly with both patients and providers
• Enforce policies with kindness and backbone
• Maintain high kept-appointment rates
• Solve problems early, not react to them late

If structure and pace energize you, and you like being "the hub" of a busy office, you'll excel in this role.

Who Succeeds Here

You're the right fit if you:

• Think quickly and stay organized under pressure
• Communicate confidently and warmly
• Take initiative without waiting to be told
• Stay emotionally steady. No drama and no chaos
• Follow systems and maintain accuracy
• Work well in a high-volume, fast-moving environment
• Take pride in running a tight, efficient front desk
• Want a stable, long-term role

If you want to "float," "help when needed," or avoid a fast pace then this won't be a good match.

Key Responsibilities

• Primary coordinator for patient flow
• Manage scheduling with 100% accuracy
• Handle phones with professionalism and efficiency
• Collect payments and maintain clean financial documentation
• Ensure patients complete all required forms and exam steps
• Maintain order and calm in the lobby during busy times
• Track and maintain high kept-appointment percentages
• Prep providers with accurate information each day
• Problem-solve small issues before they become big ones

Required Qualities (Non-Negotiable)

• Strong multitasking and organizational skills
• Clear, confident communicator
• Emotionally consistent and steady
• Proactive problem-solver
• Warm but firm with boundaries
• Dependable, professional presence
• No excuses mindset
• Learns quickly
• Comfortable enforcing structure

Schedule

• Mon–Thurs: Full patient schedule
• First 8–12 weeks: Fridays required for training (strong onboarding process)
• After training: Every weekend is a 3-day weekend

Consistency and reliability matter in this role.

Compensation & Benefits

• Competitive hourly pay based on experience (typically $18–$20/hr to start)
• Annual performance-based increases
• Group health insurance available
• 401(k) with company options
• Chiropractic care perks
• Stable, professional work environment

This position is ideal for someone who wants a long-term, stable career at the front desk.

Job Type: Full-time

Pay: $ $20.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person