Customer Experience Associate

6 hours ago

San Francisco, California, United States American Giant Full time

Position Overview:
The Seasonal Customer Experience Associate supports the Brand Loyalty & Engagement team during peak periods by delivering timely, thoughtful customer service across multiple channels. This role focuses on efficiently resolving customer inquiries via email and phone, while also providing in-person support at our retail showroom as needed. The ideal candidate is detail-oriented, communicative, and passionate about delivering a high-quality customer experience that reflects our brand values both online and in person.

Key Responsibilities:

  • Respond to customer inquiries via email and phone with clear, professional, and friendly communication
  • Close tickets efficiently and accurately, maintaining high quality standards
  • Troubleshoot issues related to orders, shipping, or product details, escalating when necessary
  • Identify patterns in customer feedback and flag them to the Brand Loyalty Manager for insight
  • Ensure timely responses during high-volume periods while maintaining brand tone and care
  • Work collaboratively with the team to meet and exceed customer service KPIs and goals
  • Contribute to a positive customer experience through empathy, personalization, and fast follow-up

Qualifications:

  • Previous experience in customer service, retail, or e-commerce preferred
  • Strong written and verbal communication skills
  • Ability to learn and work within multiple systems
  • A flexible, team-oriented attitude with a willingness to adapt during fast-paced periods
  • Availability to work weekends
  • Strong attention to detail and ability to work independently

  • Customer Experience Associate

    5 days ago

    San Francisco, California, United States Florvets Structures Full time

    PermanentPosition: Customer Experience AssociateCompany Overview:Florvets Structures is a leading construction company based in San Francisco, California. We specialize in designing, building, and renovating high-end residential and commercial properties. Our commitment to quality, innovation, and customer satisfaction has made us a trusted name in the...

  • Customer Experience Associate

    2 weeks ago

    San Francisco, California, United States Eko Health Full time

    At Eko, we're dedicated to providing healthcare professionals with industry leading digital tools to hear and understand their patients' hearts and lungs. With our platform, clinicians can detect cardiopulmonary disease with higher accuracy, diagnose with more confidence, manage treatment effectively, and ultimately give their patients the best care...

  • Customer Experience Architect

    6 days ago

    San Francisco, California, United States University of California - San Francisco Full time

    The Customer Experience Architect plays a pivotal role in the strategic alignment and optimization of all end user-facing technologies, ensuring a seamless, stable, and intuitive experience across endpoints. This expert-level position requires a sophisticated understanding of both technology infrastructure and the human factors that drive user satisfaction....

  • Head of Customer Experience

    1 week ago

    San Francisco, California, United States Employvision Inc. Full time

    Head of GTM / Customer Experience On-site | Union Square, San Francisco | 5 days onsite Full-timeAbout the RoleMy client seeking a seasonedHead of GTM / Customer Experienceto serve as our first hire in this function and establish a best-in-class customer experience framework. This role will oversee the end-to-end customer journey, partnering with internal...

  • Customer Experience Manager

    5 days ago

    San Francisco, California, United States The Shade Store Full time

    Title: Customer Experience ManagerLocation: San Francisco, CAShift: 12pm - 9pm, which may include Saturdays depending on business needsCompensation: $60, $65,000.00/year ABOUT THE SHADE STOREAt The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an...

  • Customer Experience Manager

    2 weeks ago

    San Francisco, California, United States PALECEK Full time

    Who We AreAs a family-owned company, PALECEK values integrity, loyalty, and strong partnerships. We are driven to improve, innovate, and inspire. We bring our personal best to every aspect of our business, from our design and craft to our internal teamwork and customer service. We are passionate about creativity and believe that beautiful spaces enhance the...

  • Customer Experience Strategy

    6 days ago

    San Francisco, California, United States Notion Full time $210,000 - $250,000

    About Us:Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like...

  • Customer Service Associate

    5 days ago

    San Francisco, California, United States International Sport Motors Full time

    International Sport Motors in San Francisco is looking for a Customer Service Associate - Front Desk Receptionist.This full-time position pays $22 – $25 per hour and offers the chance to grow into a junior estimator role. We also offer our amazing team excellent benefits and perks, such as:Performance bonusesSupport with earning professional...

  • Customer Experience Agent

    5 days ago

    South San Francisco, California, United States British Airways Full time

    British AirwaysParyrate: $22.04 an hourShift: 5:15pm - 9:15pmAs the nation's flag carrier, we take great pride in connecting Britain with the world and the world with BritainIt's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.This originality has been in our...

  • Lead, Customer Experience

    5 days ago

    San Diego, California, United States Saks OFF 5TH Full time

    Lead, Customer ExperienceLocation: San Diego, CA, USJob Opened: November 13th, 2025Job Number: R-116143Remote: NoCategory: StoresJob Type: regularSaks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at , the company provides the best names in fashion at an incredible value through its...