Customer Experience Associate

5 days ago

San Francisco, California, United States Florvets Structures Full time


Permanent

Position: Customer Experience Associate

Company Overview:

Florvets Structures is a leading construction company based in San Francisco, California. We specialize in designing, building, and renovating high-end residential and commercial properties. Our commitment to quality, innovation, and customer satisfaction has made us a trusted name in the industry.

Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for ensuring that our clients have an exceptional experience from the moment they inquire about our services to the completion of their project. Your main goal will be to build and maintain strong relationships with our clients and provide them with the best possible service.

Key Responsibilities:

- Serve as the primary point of contact for clients throughout the entire construction process

- Respond promptly and professionally to client inquiries and concerns

- Conduct thorough needs assessments to understand clients' requirements and expectations

- Collaborate with our sales and design teams to create customized solutions for our clients

- Manage project timelines and communicate updates to clients

- Conduct regular check-ins with clients to ensure their satisfaction and address any issues that may arise

- Maintain accurate and organized client records and documentation

- Provide support to our project managers and contractors as needed

- Continuously seek opportunities to improve the customer experience and make recommendations to management

- Attend networking events and represent the company in a professional manner

Qualifications:

- Bachelor's degree in business, marketing, or a related field

- 2+ years of experience in a customer service or client-facing role

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to multitask and prioritize in a fast-paced environment

- Proficient in Microsoft Office and CRM software

- Knowledge of the construction industry is a plus

- Passion for providing exceptional customer service and building relationships

We Offer:

- Competitive salary and benefits package

- Opportunities for career growth and development

- A collaborative and supportive work environment

- The chance to be a part of a dynamic and growing company

If you are a motivated and customer-focused individual looking for a challenging and rewarding opportunity, we encourage you to apply for the role of Customer Experience Associate at Florvets Structures. Join our team and help us continue to provide exceptional service to our valued clients.


  • Customer Experience Associate

    2 weeks ago

    San Francisco, California, United States Eko Health Full time

    At Eko, we're dedicated to providing healthcare professionals with industry leading digital tools to hear and understand their patients' hearts and lungs. With our platform, clinicians can detect cardiopulmonary disease with higher accuracy, diagnose with more confidence, manage treatment effectively, and ultimately give their patients the best care...

  • Customer Experience Associate

    10 hours ago

    San Francisco, California, United States American Giant Full time

    Position Overview:The Seasonal Customer Experience Associate supports the Brand Loyalty & Engagement team during peak periods by delivering timely, thoughtful customer service across multiple channels. This role focuses on efficiently resolving customer inquiries via email and phone, while also providing in-person support at our retail showroom as needed....

  • Customer Experience Architect

    7 days ago

    San Francisco, California, United States University of California - San Francisco Full time

    The Customer Experience Architect plays a pivotal role in the strategic alignment and optimization of all end user-facing technologies, ensuring a seamless, stable, and intuitive experience across endpoints. This expert-level position requires a sophisticated understanding of both technology infrastructure and the human factors that drive user satisfaction....

  • Head of Customer Experience

    1 week ago

    San Francisco, California, United States Employvision Inc. Full time

    Head of GTM / Customer Experience On-site | Union Square, San Francisco | 5 days onsite Full-timeAbout the RoleMy client seeking a seasonedHead of GTM / Customer Experienceto serve as our first hire in this function and establish a best-in-class customer experience framework. This role will oversee the end-to-end customer journey, partnering with internal...

  • Customer Experience Manager

    5 days ago

    San Francisco, California, United States The Shade Store Full time

    Title: Customer Experience ManagerLocation: San Francisco, CAShift: 12pm - 9pm, which may include Saturdays depending on business needsCompensation: $60, $65,000.00/year ABOUT THE SHADE STOREAt The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an...

  • Customer Experience Manager

    2 weeks ago

    San Francisco, California, United States PALECEK Full time

    Who We AreAs a family-owned company, PALECEK values integrity, loyalty, and strong partnerships. We are driven to improve, innovate, and inspire. We bring our personal best to every aspect of our business, from our design and craft to our internal teamwork and customer service. We are passionate about creativity and believe that beautiful spaces enhance the...

  • Customer Experience Strategy

    7 days ago

    San Francisco, California, United States Notion Full time $210,000 - $250,000

    About Us:Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like...

  • Customer Service Associate

    5 days ago

    San Francisco, California, United States International Sport Motors Full time

    International Sport Motors in San Francisco is looking for a Customer Service Associate - Front Desk Receptionist.This full-time position pays $22 – $25 per hour and offers the chance to grow into a junior estimator role. We also offer our amazing team excellent benefits and perks, such as:Performance bonusesSupport with earning professional...

  • Lead, Customer Experience

    5 days ago

    San Diego, California, United States Saks OFF 5TH Full time

    Lead, Customer ExperienceLocation: San Diego, CA, USJob Opened: November 13th, 2025Job Number: R-116143Remote: NoCategory: StoresJob Type: regularSaks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at , the company provides the best names in fashion at an incredible value through its...

  • Customer Experience Agent

    5 days ago

    South San Francisco, California, United States British Airways Full time

    British AirwaysParyrate: $22.04 an hourShift: 5:15pm - 9:15pmAs the nation's flag carrier, we take great pride in connecting Britain with the world and the world with BritainIt's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.This originality has been in our...