Field Services Manager

4 days ago

Charlotte, North Carolina, United States Valmet Full time $104,000 - $160,000 per year

Are you ready for a job change?
As a Field Service Manager, you will help to deliver a world class customer experience in site operations by providing the right resources with right competence at right time. You will focus to drive profitability improvements and lead the generation to support growth and market share increase.

In this position the following key responsibilities can be expected:

  • Drive the development of the field and site service function in alignment with the overall business strategy.
  • Build and future-proof team competencies to meet evolving customer needs and expectations.
  • Lead planning, resourcing, dispatching, and coordination of site services within the assigned region.
  • Ensure successful execution of service projects and support agreements, meeting cost, schedule, and quality targets in accordance with Valmet guidelines.
  • Oversee a broad scope of services, including annual and maintenance shutdowns, improvement projects, expert field service assignments, and capital projects as needed.
  • Manage and develop the partner network in collaboration with the global supply organization.
  • Support sales and solution development by leveraging team capacity and competencies in close collaboration with internal stakeholders (e.g., sales, project management, agreement management, spare parts, workshops, and product management).
  • Contribute to the development of new customer relationships and service offerings.

What You'll Need
We are seeking candidates with a bachelor's or master's degree in an Engineering field, or an equivalent professional experience and competencies leading teams. You can be a rising talent or a senior specialist, with a minimum of 5 years' experience in the field. Finally, candidates must be willing and able to travel as needed.

This position is also NOT open for immigration assistance. Candidate must be living and authorized to work in the United States and Canada.

We offer
We offer a dynamic work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and energetic setting with opportunities for continual growth. We're looking for team-oriented people with a willingness to learn and contribute to our customers' success. This includes a generous wage and benefits package that offers a 401k with company match as well as company funded pension.

When everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer's performance forward requires creativity, technological innovations, service know-how - and above all, teamwork. Join the team

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