Homeowner Services Coordinator

1 week ago

North Myrtle Beach, South Carolina, United States Compass Cove Resort Full time $40,000 - $70,000 per year
Overview

The Homeowner Services Coordinator engages with homeowners to deliver exceptional personalized support. They collaborate with the Director of Homeowner Services to address complaints, onboard new owners, attract business, and ensure the success of the rental program. They play a pivotal role in evaluating arrivals, coordinating maintenance, managing orders, and assisting in financial procedures for a seamless homeowner experience.

Responsibilities

Homeowner Services Coordinator responsibilities include, but are not limited to:

Interacts with homeowners on a regular basis to provide exceptional personalized serviceMaintains open communication, both written and verbal, with the homeownersAssists Director of Homeowner Services with any homeowner complaints or issuesProvides support for the Director of Homeowner Services when onboarding new owners on the rental management programAssists Director of Homeowner Services to drive new business by pursuing homeowners who are not on our rental program and providing informative guidance about the advantages of being part of the on-site program with the goal of increasing the number of units on the Company's rental programAssists with final evaluation of all Homeowner Arrivals (VIP's) daily, to ensure correct inventory, exceptional cleanliness and no maintenance issues are present in the unitAssists with ordering appliances and any other items at the homeowner's requestCoordinates with contractors for any work needed in an owner unitAssists with the creation of work ordersAssists with homeowner billingAssists Director of Homeowner Services with monthly and annual close out procedures, including billing, balancing, and distributing statementsActs as a liaison to the accounting departmentWorks closely with property management to provide the best service possible to owners and senior management within the companyReport any unsafe work conditions to the Resort Manager or General ManagerOther duties as assignedQualifications

What are we looking for?

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidaysSelf-motivated, problem-solving, hard-working individual style to establish and achieve specific goals in a dynamic start-up environment with changing product and little oversightAdvanced skills and proven experience with Microsoft ExcelExperience with sales management systems, generally technology savvy and proficiency with Google Suite, MLSs, GISs, MS Office, and related softwareStrong verbal and written communication skills are required

Passion for providing exceptional service to guests and team members

Responsibility, reliability, and honesty

Teamwork and collaboration

Must be able to communicate clearly and professionally with guests, coworkers and supervisors

What can you look forward to?

All team members enjoy WEEKLY PAY

Qualifying team members may enjoy the following benefits:

Medical and Dental insurance

Supplemental insurance plans (ex. Vision, Life, etc…)

Paid Time Off

401(k) retirement plan with company match

Bereavement Leave

Jury Duty Pay

Employee Assistance Program

David L. Brittain Scholarship Program

Tuition Reimbursement

Resort Accommodations Discount

And more

Why choose Brittain?

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. 

As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels

Complete your application for one of our immediate openings, and sign up to receive notifications about featured job opportunities here:  

Connect with us @brittainresorts | TikTok | Facebook | Instagram | LinkedIn

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

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