Analyst, Customer Engagement and Loyalty

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Delta Air Lines is a global leader in travel, with SkyMiles as one of the world's most recognized loyalty programs, serving over 100 million Members worldwide. The Customer Engagement & Loyalty (CE&L) team is central to building customer relationships, driving engagement, and creating experiences that strengthen Delta's brand and value proposition.

As an Analyst, you will support initiatives across CE&L that deepen member engagement, enhance customer experience, and drive business growth. You will collaborate across Delta's commercial teams to analyze data, support campaign execution, and contribute to strategies that make Delta the world's most customer-centric airline.

Responsibilities

• Support development, execution, and measurement of marketing campaigns, promotions, and customer initiatives across CE&L.
• Conduct data analysis to evaluate program performance, track loyalty trends, and identify actionable insights.
• Build and maintain dashboards, reports, and presentations that communicate key findings to stakeholders.
• Collaborate with cross-functional partners including Marketing, Sales, Digital, and Revenue Management to align efforts and deliver results.
• Contribute to ongoing innovation, customer engagement, and loyalty-building efforts across multiple CE&L teams.

What You Need To Succeed (Minimum Qualifications)

• Strong analytical and problem-solving skills
• Proficiency with Microsoft Excel and PowerPoint
• Ability to manage multiple tasks in a fast-paced environment with attention to detail.
• Strong written and verbal communication skills.
• Collaborative team player with curiosity and willingness to learn.
• Must be eligible for full-time employment in the United States
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Undergraduate degree in Business, Marketing, Finance, Economics, or related field; internship experience in these fields are a plus
• Familiarity with loyalty programs, marketing, or customer engagement strategies.
• Exposure to data tools or statistical analysis software (e.g., SQL, SAS, Python, or R).

Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.