Office Intern – Mental Health Practice

Are you curious about a career in health administration but want hands-on experience before jumping all in? Solace Counseling & Consulting PLLC is looking for a driven, organized, and people-centered Office Intern to join our team. This role is a great fit for someone who thrives behind the scenes, enjoys keeping things running smoothly, and is excited about the possibility of growing into a long-term position such as Office Assistant within a meaningful, mission-driven practice.

About Solace Counseling & Consulting PLLC

Solace Counseling & Consulting PLLC is a outpatient group therapy practice serving individuals and couples navigating anxiety, trauma, and depression. We pride ourselves on creating a supportive and collaborative work environment that reflects the care we offer our clients. As a small, tight-knit team, we value authenticity, mutual respect, and shared purpose. You won't get lost here—we see and value each person's contributions and are excited to invest in someone who wants to grow with us.

You'll thrive in this role if you're a self-starter who takes initiative with light direction, enjoys managing the many moving parts of a practice, and is motivated by clean systems and results. We're looking for someone who is reliable, curious, and adaptable, with strong follow-through and the ability to communicate clearly and respectfully. If you're considering a future in health administration, mental health operations, office management, or practice coordination, this is a great opportunity to gain hands-on experience in a clinical setting before stepping into a full-time role.

The ideal candidate would posses the following personality traits: trustworthy, accountable, analytical, personable, decisive, good judgment, multi-tasker, delagator, and achiever. This is a stipend-based internship intended for candidates interested in gaining hands-on experience in health administration. There is potential for the role to evolve into a paid position based on performance and team needs.

Duties include but not limited to:

• Intake all new clients, monitor and distribute all incoming calls/emails from clients to appropriate parties
• Scheduling appointments, responding to inquiries from clients and staff
• Assign cases appropriate to client needs and clinicians skill set
• Provide monthly metrics regarding trends and needs of incoming clients and availability of clinicians
• Provide initial review of insurance to client and billing staff
• Maintain spreadsheet of new clients and follow ups
• Create and implement weekly surveys with clients
• Managing operations of the practice (policies and procedures)
• Monitoring insurance claims, reconciliation process
• Managing daily billing within EHR platform
• Keeping track of practice metrics (Profit loss, Total kept appointments, payout to clinicians)
• Identifying strengths and problem areas Identifying, logging and escalating issues within a designated system of record
• Creating payroll invoices
• Monitoring liability insurance of each clinician and license renewals
• Credentialing of new clinicians with insurance panels

Preferred Qualifications

• Interest in mental health or healthcare administration
• Bachelor's degree
• Familiarity with Google Workspace, Excel/Sheets, or EHR systems is a plus.

This internship offers an invaluable opportunity for personal growth and professional development within the mental health field. Join us in making a positive impact on the lives of those we serve.

Job Type: Internship

Pay: $500.00 per year

Benefits:

• Professional development assistance

Work Location: Hybrid remote in Charlotte, NC 28226