QA Engineer
3 days ago
QA Engineer (Voice AI / Conversational Agents)
Location: Remote
Type: Contract / Part-time
Experience Level: Mid to Senior
About the Role
We're looking for a detail-oriented QA Engineer to test and ensure the quality of voice-based AI agents that interact with real users over phone calls and virtual assistants. You'll be responsible for validating conversational flows, ensuring natural speech recognition, detecting bugs or misinterpretations, and verifying end-to-end call experiences.
Responsibilities
- Test and validate conversational voice agents across multiple scenarios and accents.
- Evaluate call quality, speech recognition accuracy, and AI response timing.
- Identify and document functional, UX, and conversational issues.
- Reproduce issues and provide detailed reports with recordings, logs, or transcripts.
- Work closely with developers and AI trainers to improve model performance.
- Create and maintain automated and manual test cases for voice-based systems.
- Ensure compatibility and performance across various telephony providers
Requirements
- 5+ years of experience in QA testing, ideally in voice assistants, IVR, or conversational AI.
- Experience testing APIs, audio pipelines, or call flows.
- Excellent communication and documentation skills.
- Strong analytical and troubleshooting abilities.
- (Nice to have) Experience with SIP/VoIP systems, speech-to-text APIs, or LLM-based agents.
Job Types: Part-time, Contract, Temporary, Internship
Pay: $ $20.00 per year
Expected hours: 10 per week
Benefits:
- Flexible schedule
Work Location: Remote
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