End User Support Technician

2 weeks ago


North Chicago, Illinois, United States Formac Inc Full time

EUC Specialist

Location: Chicago, IL

Duration: 6 months

28/hr on w2

  • 5-8 years of experience in end-user support roles.

  • Strong customer service orientation with excellent communication skills.

  • Familiarity with Windows OS, Intune, ServiceNow, and POS systems.

Deep end-point management experience, including Intune with mixed operating systems (Windows, Mac OS, iPads, Android tablets).

o Provide hands-on assistance with laptops, tablets, POS devices, printers, and peripherals.

o Troubleshoot hardware/software issues and escalate to EUC or depot teams as needed.

  • Customer Service & Store Engagement

  • Knowledge of depot operations and device lifecycle management.

  • Experience with Shopify integration / roll out is added advantage

Thanks

Jay

Job Type: Contract

Pay: $ $28.64 per hour

Benefits:

  • Health insurance
  • Life insurance

Education:

  • High school or equivalent (Preferred)

Experience:

  • end user support: 4 years (Required)
  • computer hardware support: 5 years (Required)
  • Windows OS, Intune: 5 years (Required)
  • Shopify integration / roll out: 1 year (Preferred)

Location:

  • North Chicago, IL Required)

Work Location: In person



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