End User Specialist

Description
The primary objective of this role is to ensure that IT users have access to and know how to effectively use all IT tools and services. The responsibilities include designing and delivering training and guidance on how to best leverage technologies, administration and resolution of technical incidents and service requests, and manage projects as needed.

KEY RESPONSIBILITIES:

Act as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns;

Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Proactive tasks:

Ensure that all EUC IT tools (hardware, software) and services are available in a timely manner for new users;

Manage assigned projects form initiation to completion, including follow-up analysis

Create and deliver onboarding orientation sessions and follow up session to new IT users;

Develop, update and improve EUC guides and training materials by documenting and publishing support processes

Develop and provide technical support and training in the use of personal computer hardware, software, specialized technology, peripherals and the most relevant EUC IT tools.

Support tasks:

Service Request and Incident Management

• Accurately record, update and document Incidents and Service Requests using the IT HelpDesk system (Manage Engine);
• Organize and prioritize all Incidents and Service Request tickets;
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible;
• Escalate incidents to other support teams where necessary.

Providing support and delivery of Corporate Approved applications and services, including Windows 10, Office including Exchange, MS Teams, OneDrive (O365), Endpoint Encryption and Antivirus services (MS ATP)

Assets management

• Install and configure new IT equipment;
• Research and recommend system equipment upgrades and manage equipment inventory;
• Maintain client computers patch compliance;
• Maintain up to date asset information in Manage Engine;

Work with hardware and software vendors to resolve equipment failures/problems;

Administer user accounts assigning security levels;

Test new EUC IT technologies and software for compliance with Coeur IT standards;

Undertake other duties not specifically stated, which from time to time are necessary, without altering the nature or level of responsibility;

Work within the relevant legislation, policies and procedures.

Design, produce, and analyze moderately complex reports.

POSITION REQUIREMENTS:

Approximately 3-5 years of experience providing customer service in a technological environment;

Degree in the field of computer science, computer information systems, or computer engineering;

Strong dedication to customer service and users support;

Strong understanding and appreciation of operational process/procedure development and its application in a production environment;

Strong understanding of various IT technologies (hardware and software, network protocols, computer applications and operating systems);

ITIL Certification a plus, other professional/technical certifications as appropriate;

Good communication, analytical, and presentation skills;

Demonstrated experience with the following:

• O365 Support/Administration
• Creating/modifying Scripts (i.e. PowerShell)
• Microsoft Active Directory account management/administration
• SharePoint administration
• Mobile Support (iPhone and Android)
• Computer Administration and Imaging

PREFERRED REQUIREMENTS:

Bilingual English-Spanish strongly preferred

MAC OS Troubleshooting - familiar with

MS Exchange Administration

O365 Global Administration

ShoreTel Phone Administration -

ManageEngine ServiceDesk Plus and Desktop Central

Skills
Desktop, Support, Troubleshooting, Windows 10, Microsoft, Help desk support, Active directory, Office 365, Hardware, Ticketing system, Customer service

Top Skills Details
Desktop,Support,Troubleshooting,Windows 10,Microsoft,Help desk support,Active directory,Office 365,Hardware,Ticketing system,Customer service

Additional Skills & Qualifications

• Hybrid Model - 3 days onsite + 2 days remote
• Office Move in January - need someone with the hands on IT experience to help with the hardware move between the two offices (IT inventory tracking, asset tagging, imaging, configuration work all needed)
• We do not need someone green. we need someone with corporate experience
• Bilingual in Spanish is a huge plus*
• 2 week training of training consisting on hands on training/shadowing
• Additional overnight/weekend support will be needed - on average they receive 4-5 tickets throughout a normal week that come through overnight / on the weekends.

Experience Level
Intermediate Leve

Job Type & Location
This is a Contract to Hire position based out of Chicago, IL.

Pay And Benefits
The pay range for this position is $ $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type
This is a hybrid position in Chicago,IL.

Application Deadline
This position is anticipated to close on Dec 29, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.