Desktop Support Technician

Department

Booth IT: Service Management

About the Department

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit:

Job Summary

The Desktop Support Technician provides technical support to faculty and staff for desktop computing and general problem resolution. Work will focus on, but not be limited to, Microsoft Windows, Mac OS, applications, and mobile devices.

Responsibilities

• Provides telephone and in-person technical support, problem-solving and troubleshooting for faculty, and staff computers, including Windows OS, Mac OS, Android, and iOS.
• Supports Microsoft Windows classroom and student lab computers at the Chicago Booth Hyde Park campus as well as downtown campuses.
• Builds and tests new computer systems and software for faculty and staff.
• Evaluates and recommends new computer technologies to use in the Booth environment.
• Installs networking hardware and software.
• Advises end users on hardware and software purchases based on their requirements.
• Stays informed on technology trends and information resources to provide technology support and guidance.
• Escalates problems to ensure they are resolved in a timely manner.
• Provides second-level technical support.
• Provides support during normal shift hours, occasional Saturday shifts, and periodic on-call hours.
• Provides technical support primarily at the Harper Center in Hyde Park as well as occasionally at the Gleacher Center in downtown Chicago.
• Works autonomously within established procedures to provide technical support to end-users of PC, server, or mainframe applications and hardware. Manages day-to-day operations and projects for supported clients.
• Guides end-users through troubleshooting procedures. Performs upgrades to hardware and software, recommends systems modifications to reduce user problems. Maintains a troubleshooting tracking log to ensure timely resolution of problems. Ensures service level objectives are met for supported clients.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

Work Experience:

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor's degree.

Technical Skills or Knowledge:

• Extensive knowledge of Windows and Macintosh operating systems.
• Extensive knowledge of personal computer hardware.
• Proficient in application software such as Microsoft Word, Excel, PowerPoint, and browser based applications.
• Proficient in Mac/OS.
• Knowledge of computer networks.
• Knowledge of Linux.
• Knowledge of iOS and Android operating systems and a familiarity with mobile phones and tablets.

Preferred Competencies

• Work well with others.
• Strong written and oral communications skills.

Working Conditions

• Occasionally work multiple shifts at multiple locations.
• Prolonged use of computer and intensive keyboard use.
• Lift at least 50 pounds.
• This position is currently expected to work a minimum three days per week in the office.
• Regular shift hours are 9:00 a.m.- 5:30 p.m., Monday-Friday. On-call, after-hours support approximately every six weeks or as assigned. Saturday shift once every three months or as assigned.
• This position currently works a hybrid schedule.

Application Documents

• Resume/CV required)
• Cover Letter (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Information Technology

Role Impact

Individual Contributor

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Hourly

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FLSA Status

Non-Exempt

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Pay Range

$ $36.92

The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:  Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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